Product Designer, Cybersecurity
MWDN
Design interfaces for cybersecurity products at an Israeli cyber defense company. Create workflows, dashboards, responsive experiences, and reusable Figma components.
Deschide
Xerox dezvoltă tehnologii pentru spațiul de lucru care ajută organizațiile să gestioneze documente, informații și procese de afaceri. Portofoliul său include imprimante, dispozitive multifuncționale, prese de producție, scanere, consumabile și instrumente de imprimare digitală, precum și software pentru gestionarea conținutului, automatizarea fluxurilor de lucru și procesarea inteligentă a documentelor. Compania oferă, de asemenea, servicii de imprimare gestionată, servicii IT, de date și servicii digitale pentru organizații și instituții mari din domenii precum educația, sănătatea, administrația publică și finanțele. Xerox reunește hardware, software ca serviciu și expertiză pentru întreprinderi, sprijinind echipele care urmăresc modalități mai eficiente, conectate și sigure de gestionare a informațiilor.
Technical Help Desk and Digital Support Agent – Anápolis Onsite
Technical support role at Xerox, a technology company focused on printing, software, and services. Provides first-line printer support while coordinating operations, equipment, supplies, and service-level commitments.
Descriere
- Deliver first-line technical support for printers, resolving issues or escalating them as needed
- Assist with daily Managed Services activities in line with customer requirements
- Track service delivery against contractual SLAs and KPIs
- Handle equipment requests, device relocations, supply needs, inventory tracking, and related equipment matters
- Coordinate with customers, operations teams, suppliers, and service partners to resolve issues and uphold service quality
Cerințe
- Demonstrated technical aptitude for providing initial printer support
- Strong customer service and relationship-building capabilities
- Ability to recognize operational and equipment issues and direct them to the appropriate support channel
- Strong organizational, communication, and problem-solving skills
- Effective collaboration skills when working with customers, internal teams, suppliers, and service providers
Beneficii
- Build hands-on experience in printer support and Managed Services operations
- Work directly with customers to help maintain equipment availability and service quality
- Partner with operations teams, suppliers, and service providers
- Develop experience managing SLA- and KPI-based operations
- Participate in continuous improvement efforts that support customer satisfaction
- Build practical experience supporting printers and Managed Services operations
- Work alongside operations teams and technical support resources
- Develop familiarity with service levels, performance metrics, and customer requirements
- Take part in continuous improvement initiatives
- Gain exposure to equipment, supplies, inventory, and supplier-management processes
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