GuideWell Source
GuideWell Source
GuideWell Source, GuideWell Family का हिस्सा है और स्वास्थ्य सेवा वितरण, स्वास्थ्य बीमा तथा परामर्श के क्षेत्रों में कार्य करता है। कंपनी स्वास्थ्य सेवा समाधानों का विकास करके उन्हें बाजार में उपलब्ध कराती है, जिनमें रोगियों के परिणाम बेहतर बनाने और उपभोक्ता सहभागिता मजबूत करने के लिए तैयार किए गए देखभाल मॉडल भी शामिल हैं। इसकी सेवाओं में राज्य और संघीय Medicare तथा Medicaid कार्यक्रमों के लिए प्रशासनिक और दावों की प्रक्रिया संबंधी सहायता भी शामिल है, जिससे स्वास्थ्य संगठनों को विश्वसनीयता और परिचालन उत्कृष्टता पर ध्यान केंद्रित करते हुए जटिल कार्यों का प्रबंधन करने में मदद मिलती है।

Part-Time Remote Customer Service Representative in Texas

Support healthcare providers and members by phone on a part-time remote team. Address benefits, claims, and eligibility questions while recording call details and achieving service standards.

विवरण

  • Complete the required customer service training program
  • Respond to inbound calls from healthcare providers and members
  • Investigate and resolve benefits, claims, and eligibility inquiries
  • Record accurate notes for every customer interaction
  • Achieve service targets for after-call work, hold time, staff time, talk time, and quality
  • Manage callbacks and escalate issues when appropriate

आवश्यकताएँ

  • 0–1 years of relevant work experience
  • Health insurance inbound call center experience is strongly preferred
  • High school diploma or GED
  • Professional telephone presence and etiquette
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Strong verbal and written communication skills
  • Availability to work Monday–Friday, 10:00am–2:00pm Central Time after training
  • Capacity to perform sedentary work and occasionally exert up to 10 pounds of force

लाभ

  • Quarterly bonus opportunities
  • 20-hour-per-week part-time schedule
  • Four-week training program
  • Paid, required training at 40 hours per week, Monday–Friday, 8:00am–4:30pm CST
  • Commitment to equal employment opportunity

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