GuideWell Source
GuideWell Source
GuideWell Source yra „GuideWell“ šeimos dalis ir veikia sveikatos priežiūros paslaugų, sveikatos draudimo bei konsultavimo srityse. Įmonė kuria sveikatos priežiūros sprendimus ir pristato juos rinkai, įskaitant priežiūros modelius, skirtus gerinti pacientų gydymo rezultatus ir stiprinti vartotojų įsitraukimą. Jos paslaugos taip pat apima administracinę pagalbą ir valstybinių bei federalinių „Medicare“ ir „Medicaid“ programų išmokų paraiškų tvarkymą, padedant sveikatos organizacijoms valdyti sudėtingas operacijas, daugiausia dėmesio skiriant patikimumui ir veiklos meistriškumui.

Part-Time Remote Customer Service Representative in Texas

Support healthcare providers and members by phone on a part-time remote team. Address benefits, claims, and eligibility questions while recording call details and achieving service standards.

Aprašymas

  • Complete the required customer service training program
  • Respond to inbound calls from healthcare providers and members
  • Investigate and resolve benefits, claims, and eligibility inquiries
  • Record accurate notes for every customer interaction
  • Achieve service targets for after-call work, hold time, staff time, talk time, and quality
  • Manage callbacks and escalate issues when appropriate

Reikalavimai

  • 0–1 years of relevant work experience
  • Health insurance inbound call center experience is strongly preferred
  • High school diploma or GED
  • Professional telephone presence and etiquette
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Strong verbal and written communication skills
  • Availability to work Monday–Friday, 10:00am–2:00pm Central Time after training
  • Capacity to perform sedentary work and occasionally exert up to 10 pounds of force

Privalumai

  • Quarterly bonus opportunities
  • 20-hour-per-week part-time schedule
  • Four-week training program
  • Paid, required training at 40 hours per week, Monday–Friday, 8:00am–4:30pm CST
  • Commitment to equal employment opportunity

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