GuideWell Source
GuideWell Source
GuideWell Source face parte din familia GuideWell și activează în domeniile furnizării de servicii medicale, asigurărilor de sănătate și consultanței. Compania dezvoltă și introduce pe piață soluții de sănătate, inclusiv modele de îngrijire concepute pentru îmbunătățirea rezultatelor pacienților și consolidarea implicării consumatorilor. Serviciile sale includ, de asemenea, sprijin administrativ și procesarea solicitărilor pentru programele Medicare și Medicaid statale și federale, ajutând organizațiile din domeniul sănătății să gestioneze operațiuni complexe, cu accent pe fiabilitate și excelență operațională.

Part-Time Remote Customer Service Representative in Texas

Support healthcare providers and members by phone on a part-time remote team. Address benefits, claims, and eligibility questions while recording call details and achieving service standards.

Descriere

  • Complete the required customer service training program
  • Respond to inbound calls from healthcare providers and members
  • Investigate and resolve benefits, claims, and eligibility inquiries
  • Record accurate notes for every customer interaction
  • Achieve service targets for after-call work, hold time, staff time, talk time, and quality
  • Manage callbacks and escalate issues when appropriate

Cerințe

  • 0–1 years of relevant work experience
  • Health insurance inbound call center experience is strongly preferred
  • High school diploma or GED
  • Professional telephone presence and etiquette
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Strong verbal and written communication skills
  • Availability to work Monday–Friday, 10:00am–2:00pm Central Time after training
  • Capacity to perform sedentary work and occasionally exert up to 10 pounds of force

Beneficii

  • Quarterly bonus opportunities
  • 20-hour-per-week part-time schedule
  • Four-week training program
  • Paid, required training at 40 hours per week, Monday–Friday, 8:00am–4:30pm CST
  • Commitment to equal employment opportunity

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