GuideWell Source
GuideWell Source
GuideWell Source GuideWell oilasining bir qismi bo‘lib, tibbiy xizmatlar ko‘rsatish, tibbiy sug‘urta va konsalting yo‘nalishlarida faoliyat yuritadi. Kompaniya bemorlar natijalarini yaxshilash va iste’molchilar ishtirokini kuchaytirishga mo‘ljallangan parvarish modellari, shuningdek, boshqa sog‘liqni saqlash yechimlarini ishlab chiqib, bozorga olib chiqadi. Uning xizmatlari shtat va federal Medicare hamda Medicaid dasturlari uchun ma’muriy ko‘mak va da’volarni qayta ishlashni ham o‘z ichiga oladi. Bu sog‘liqni saqlash tashkilotlariga ishonchlilik va operatsion mukammallikka e’tibor qaratgan holda murakkab jarayonlarni boshqarishda yordam beradi.

Part-Time Remote Customer Service Representative in Texas

Support healthcare providers and members by phone on a part-time remote team. Address benefits, claims, and eligibility questions while recording call details and achieving service standards.

Tavsif

  • Complete the required customer service training program
  • Respond to inbound calls from healthcare providers and members
  • Investigate and resolve benefits, claims, and eligibility inquiries
  • Record accurate notes for every customer interaction
  • Achieve service targets for after-call work, hold time, staff time, talk time, and quality
  • Manage callbacks and escalate issues when appropriate

Talablar

  • 0–1 years of relevant work experience
  • Health insurance inbound call center experience is strongly preferred
  • High school diploma or GED
  • Professional telephone presence and etiquette
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Strong verbal and written communication skills
  • Availability to work Monday–Friday, 10:00am–2:00pm Central Time after training
  • Capacity to perform sedentary work and occasionally exert up to 10 pounds of force

Imtiyozlar

  • Quarterly bonus opportunities
  • 20-hour-per-week part-time schedule
  • Four-week training program
  • Paid, required training at 40 hours per week, Monday–Friday, 8:00am–4:30pm CST
  • Commitment to equal employment opportunity

O‘xshash ish o‘rinlari