Enterprise Customer Success Manager, Brazil (Remote)
Joom
Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.
Open
GuideWell Source is part of the GuideWell Family and works across healthcare delivery, healthcare insurance, and consulting. The company develops and brings healthcare solutions to market, including care models designed to improve patient outcomes and strengthen consumer engagement. Its services also include administrative and claims processing support for state and federal Medicare and Medicaid programs, helping health organizations manage complex operations with a focus on reliability and operational excellence.
Part-Time Remote Customer Service Representative in Texas
Support healthcare providers and members by phone on a part-time remote team. Address benefits, claims, and eligibility questions while recording call details and achieving service standards.
Description
- Complete the required customer service training program
- Respond to inbound calls from healthcare providers and members
- Investigate and resolve benefits, claims, and eligibility inquiries
- Record accurate notes for every customer interaction
- Achieve service targets for after-call work, hold time, staff time, talk time, and quality
- Manage callbacks and escalate issues when appropriate
Requirements
- 0–1 years of relevant work experience
- Health insurance inbound call center experience is strongly preferred
- High school diploma or GED
- Professional telephone presence and etiquette
- Proficiency with Microsoft Word, Excel, and Outlook
- Strong verbal and written communication skills
- Availability to work Monday–Friday, 10:00am–2:00pm Central Time after training
- Capacity to perform sedentary work and occasionally exert up to 10 pounds of force
Benefits
- Quarterly bonus opportunities
- 20-hour-per-week part-time schedule
- Four-week training program
- Paid, required training at 40 hours per week, Monday–Friday, 8:00am–4:30pm CST
- Commitment to equal employment opportunity
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