GuideWell Source
GuideWell Source
GuideWell Source ir daļa no GuideWell grupas un darbojas veselības aprūpes pakalpojumu, veselības apdrošināšanas un konsultāciju jomā. Uzņēmums izstrādā veselības aprūpes risinājumus un ievieš tos tirgū, tostarp aprūpes modeļus, kas izstrādāti pacientu ārstēšanas rezultātu uzlabošanai un patērētāju iesaistes veicināšanai. Tā pakalpojumi ietver arī administratīvo atbalstu un valsts un federālo Medicare un Medicaid programmu atlīdzības pieprasījumu apstrādi, palīdzot veselības aprūpes organizācijām pārvaldīt sarežģītus procesus, koncentrējoties uz uzticamību un izcilu darbības kvalitāti.

Part-Time Remote Customer Service Representative in Texas

Support healthcare providers and members by phone on a part-time remote team. Address benefits, claims, and eligibility questions while recording call details and achieving service standards.

Apraksts

  • Complete the required customer service training program
  • Respond to inbound calls from healthcare providers and members
  • Investigate and resolve benefits, claims, and eligibility inquiries
  • Record accurate notes for every customer interaction
  • Achieve service targets for after-call work, hold time, staff time, talk time, and quality
  • Manage callbacks and escalate issues when appropriate

Prasības

  • 0–1 years of relevant work experience
  • Health insurance inbound call center experience is strongly preferred
  • High school diploma or GED
  • Professional telephone presence and etiquette
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Strong verbal and written communication skills
  • Availability to work Monday–Friday, 10:00am–2:00pm Central Time after training
  • Capacity to perform sedentary work and occasionally exert up to 10 pounds of force

Priekšrocības

  • Quarterly bonus opportunities
  • 20-hour-per-week part-time schedule
  • Four-week training program
  • Paid, required training at 40 hours per week, Monday–Friday, 8:00am–4:30pm CST
  • Commitment to equal employment opportunity

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