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TDCX
TDCX
आतिथ्ययात्रास्वास्थ्य सेवा
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
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कंपनी की नौकरियाँ

Onsite Customer Service Representative at TDCX in the Philippines

Support customers across multiple communication channels at TDCX, a global BPO and customer experience solutions provider. Resolve issues, close cases, and help improve customer satisfaction.

PHफ़िलिपींसऑन-साइटपूर्णकालिकजूनियरमध्य स्तरआवश्यक भाषा: अंग्रेज़ीग्राहक सहायता

विवरण

  • Deliver high-quality customer support through all applicable communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer questions clearly and aim for resolution during the first interaction
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, processes, and guidelines to improve workflows and customer experience
  • Apply approved procedures consistently to deliver service that supports customer satisfaction
  • Develop lasting customer relationships and work to exceed expectations
  • Complete additional duties assigned by management within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System

आवश्यकताएँ

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s degree, Postgraduate Diploma, Professional Degree, or Master’s degree in any discipline
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and a clear drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to customize responses and actions
  • Effective communication skills, including active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the ability to learn new tools quickly
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

लाभ

  • Competitive remuneration with additional perks
  • Broad medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities
  • Supportive workplace culture focused on long-term growth
  • Convenient location with direct public transportation access
  • Flexible work arrangements
  • Professional coaching and mentoring
  • Opportunity to join a globally recognized company with hundreds of industry awards

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