TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Onsite Customer Service Representative at TDCX in the Philippines

Support customers across multiple communication channels at TDCX, a global BPO and customer experience solutions provider. Resolve issues, close cases, and help improve customer satisfaction.

Сипаттама

  • Deliver high-quality customer support through all applicable communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer questions clearly and aim for resolution during the first interaction
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, processes, and guidelines to improve workflows and customer experience
  • Apply approved procedures consistently to deliver service that supports customer satisfaction
  • Develop lasting customer relationships and work to exceed expectations
  • Complete additional duties assigned by management within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System

Талаптар

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s degree, Postgraduate Diploma, Professional Degree, or Master’s degree in any discipline
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and a clear drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to customize responses and actions
  • Effective communication skills, including active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the ability to learn new tools quickly
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

Артықшылықтар

  • Competitive remuneration with additional perks
  • Broad medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities
  • Supportive workplace culture focused on long-term growth
  • Convenient location with direct public transportation access
  • Flexible work arrangements
  • Professional coaching and mentoring
  • Opportunity to join a globally recognized company with hundreds of industry awards

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