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TDCX
TDCX
HealthcareHospitalityTravel
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Onsite Customer Service Representative at TDCX in the Philippines

Support customers across multiple communication channels at TDCX, a global BPO and customer experience solutions provider. Resolve issues, close cases, and help improve customer satisfaction.

PHPhilippinesOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Deliver high-quality customer support through all applicable communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer questions clearly and aim for resolution during the first interaction
  • Coordinate with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, processes, and guidelines to improve workflows and customer experience
  • Apply approved procedures consistently to deliver service that supports customer satisfaction
  • Develop lasting customer relationships and work to exceed expectations
  • Complete additional duties assigned by management within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System

Requirements

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s degree, Postgraduate Diploma, Professional Degree, or Master’s degree in any discipline
  • Around two years of relevant work experience is preferred, while fresh graduates are welcome to apply
  • Strong time management skills and a clear drive to exceed expectations
  • Ability to manage multiple tasks and use customer information to customize responses and actions
  • Effective communication skills, including active listening, empathy, and professional phone etiquette
  • Comfort using computers and multiple systems, with the ability to learn new tools quickly
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

Benefits

  • Competitive remuneration with additional perks
  • Broad medical, insurance, and social security coverage
  • Modern, high-quality workspaces
  • Employee activities and recognition initiatives
  • Structured learning and development opportunities
  • Supportive workplace culture focused on long-term growth
  • Convenient location with direct public transportation access
  • Flexible work arrangements
  • Professional coaching and mentoring
  • Opportunity to join a globally recognized company with hundreds of industry awards

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