Satellite Office
Satellite Office
Satellite Office फिलीपींस स्थित एक नियोक्ता और कार्यस्थल सेवाएँ प्रदान करने वाली कंपनी है, जो फिलिपीनो पेशेवरों को अंतरराष्ट्रीय ग्राहकों से जोड़ती है। मेट्रो मनीला और सेबू में स्थित इसके तकनीकी रूप से सुसज्जित कार्यालय विभिन्न ग्राहक परिचालनों में काम करने वाली टीमों का सहयोग करते हैं, जिनमें प्रमुख वैश्विक ब्रांडों से जुड़े पद भी शामिल हैं। कंपनी की प्रोफ़ाइल में कर्मचारी सहभागिता, निरंतर सीखने और विकास, प्रतिस्पर्धी वेतन एवं लाभ, तथा लोगों पर केंद्रित कार्यस्थल संस्कृति को प्रमुखता दी गई है, जिसे Great Place to Work® द्वारा मान्यता प्राप्त है।

Customer Service Officer (4-Month Contract)

Provide remote voice support for Satellite Office clients, resolving complaints and helping retain customers. Handle calls, escalations, performance targets, and customer satisfaction.

विवरण

  • Answer incoming customer calls promptly and professionally, aiming to resolve issues in a single interaction.
  • Resolve disputes and complaints in line with company values, terms, and escalation procedures.
  • Use retention approaches to support customer loyalty and long-term satisfaction.
  • Meet targets for handling time, first-contact resolution, quality, and customer satisfaction (CSAT).
  • Escalate complex enquiries and follow up to support timely resolution.
  • Share feedback and take part in team meetings and training.
  • Build effective working relationships with clinic, client, and internal support teams.
  • Communicate clearly and professionally with customers and colleagues.
  • Work with colleagues and managers to share knowledge and support team objectives.

आवश्यकताएँ

  • Prior customer service experience, preferably in a call centre or voice support role.
  • Strong spoken communication and active listening skills.
  • Sound problem-solving skills, a solution-focused approach, and empathy for customers.
  • Familiarity with CRM systems and telephony platforms.
  • Able to work remotely with effective time management and a reliable home setup.
  • Able to multitask, pay close attention to detail, and handle numerical information accurately.
  • Customer retention or subscription management experience is an advantage.
  • Collaborative team member with a positive approach to continuous improvement.
  • A quiet, professional home workspace.
  • Reliable broadband connection.
  • Available for early morning, evening, or weekend shifts as customer demand requires.

लाभ

  • Learning, mentoring, and support opportunities.
  • Team-building events.
  • Company-wide celebrations.
  • Wellness programs.
  • Access to high-quality office spaces.
  • Opportunity to work with global brands and international clients.
  • Ongoing learning and development.
  • Employee engagement programs.

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