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Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with international clients. Its technologically equipped offices in Metro Manila and Cebu support teams working across a range of client operations, including roles connected to major global brands. The company’s profile highlights employee engagement, ongoing learning and development, competitive compensation and benefits, and a people-focused workplace culture recognized by Great Place to Work®.
Customer Service Officer (4-Month Contract)
Provide remote voice support for Satellite Office clients, resolving complaints and helping retain customers. Handle calls, escalations, performance targets, and customer satisfaction.
Description
- Answer incoming customer calls promptly and professionally, aiming to resolve issues in a single interaction.
- Resolve disputes and complaints in line with company values, terms, and escalation procedures.
- Use retention approaches to support customer loyalty and long-term satisfaction.
- Meet targets for handling time, first-contact resolution, quality, and customer satisfaction (CSAT).
- Escalate complex enquiries and follow up to support timely resolution.
- Share feedback and take part in team meetings and training.
- Build effective working relationships with clinic, client, and internal support teams.
- Communicate clearly and professionally with customers and colleagues.
- Work with colleagues and managers to share knowledge and support team objectives.
Requirements
- Prior customer service experience, preferably in a call centre or voice support role.
- Strong spoken communication and active listening skills.
- Sound problem-solving skills, a solution-focused approach, and empathy for customers.
- Familiarity with CRM systems and telephony platforms.
- Able to work remotely with effective time management and a reliable home setup.
- Able to multitask, pay close attention to detail, and handle numerical information accurately.
- Customer retention or subscription management experience is an advantage.
- Collaborative team member with a positive approach to continuous improvement.
- A quiet, professional home workspace.
- Reliable broadband connection.
- Available for early morning, evening, or weekend shifts as customer demand requires.
Benefits
- Learning, mentoring, and support opportunities.
- Team-building events.
- Company-wide celebrations.
- Wellness programs.
- Access to high-quality office spaces.
- Opportunity to work with global brands and international clients.
- Ongoing learning and development.
- Employee engagement programs.
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