Satellite Office
Satellite Office
1 001 – 5 000 Қызметкерлер
ЛогистикаМаркетингСаяхат
Satellite Office — Филиппинде орналасқан, филиппиндік мамандарды халықаралық клиенттермен байланыстыратын жұмыс беруші және жұмыс кеңістігі қызметтерін ұсынатын компания. Оның Манила метросы мен Себудегі технологиялық жабдықталған кеңселері ірі жаһандық брендтермен байланысты рөлдерді қоса алғанда, клиенттердің әртүрлі операцияларында жұмыс істейтін командаларға қолдау көрсетеді. Компания профилінде қызметкерлердің жұмысқа тартылуы, үздіксіз оқу мен даму, бәсекеге қабілетті еңбекақы мен жеңілдіктер, сондай-ақ Great Place to Work® мойындаған адамдарға бағытталған жұмыс орны мәдениеті атап көрсетіледі.

Customer Service Officer (4-Month Contract)

Provide remote voice support for Satellite Office clients, resolving complaints and helping retain customers. Handle calls, escalations, performance targets, and customer satisfaction.

Сипаттама

  • Answer incoming customer calls promptly and professionally, aiming to resolve issues in a single interaction.
  • Resolve disputes and complaints in line with company values, terms, and escalation procedures.
  • Use retention approaches to support customer loyalty and long-term satisfaction.
  • Meet targets for handling time, first-contact resolution, quality, and customer satisfaction (CSAT).
  • Escalate complex enquiries and follow up to support timely resolution.
  • Share feedback and take part in team meetings and training.
  • Build effective working relationships with clinic, client, and internal support teams.
  • Communicate clearly and professionally with customers and colleagues.
  • Work with colleagues and managers to share knowledge and support team objectives.

Талаптар

  • Prior customer service experience, preferably in a call centre or voice support role.
  • Strong spoken communication and active listening skills.
  • Sound problem-solving skills, a solution-focused approach, and empathy for customers.
  • Familiarity with CRM systems and telephony platforms.
  • Able to work remotely with effective time management and a reliable home setup.
  • Able to multitask, pay close attention to detail, and handle numerical information accurately.
  • Customer retention or subscription management experience is an advantage.
  • Collaborative team member with a positive approach to continuous improvement.
  • A quiet, professional home workspace.
  • Reliable broadband connection.
  • Available for early morning, evening, or weekend shifts as customer demand requires.

Артықшылықтар

  • Learning, mentoring, and support opportunities.
  • Team-building events.
  • Company-wide celebrations.
  • Wellness programs.
  • Access to high-quality office spaces.
  • Opportunity to work with global brands and international clients.
  • Ongoing learning and development.
  • Employee engagement programs.

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