LogoFresh Jobs Ahead
Satellite Office
Satellite Office
1.001 – 5.000 Angajați
CălătoriiLogisticăMarketing
Satellite Office este un angajator din Filipine și o companie de servicii pentru spații de lucru care conectează profesioniști filipinezi cu clienți internaționali. Birourile sale echipate tehnologic din Metro Manila și Cebu sprijină echipe care lucrează într-o gamă variată de operațiuni pentru clienți, inclusiv în roluri asociate unor branduri globale importante. Profilul companiei evidențiază implicarea angajaților, învățarea și dezvoltarea continuă, pachetele competitive de compensații și beneficii, precum și o cultură organizațională axată pe oameni, recunoscută de Great Place to Work®.
LinkedIn
Locurile de muncă ale companiei

Customer Service Officer (4-Month Contract)

Provide remote voice support for Satellite Office clients, resolving complaints and helping retain customers. Handle calls, escalations, performance targets, and customer satisfaction.

PHFilipineRemoteContractNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Answer incoming customer calls promptly and professionally, aiming to resolve issues in a single interaction.
  • Resolve disputes and complaints in line with company values, terms, and escalation procedures.
  • Use retention approaches to support customer loyalty and long-term satisfaction.
  • Meet targets for handling time, first-contact resolution, quality, and customer satisfaction (CSAT).
  • Escalate complex enquiries and follow up to support timely resolution.
  • Share feedback and take part in team meetings and training.
  • Build effective working relationships with clinic, client, and internal support teams.
  • Communicate clearly and professionally with customers and colleagues.
  • Work with colleagues and managers to share knowledge and support team objectives.

Cerințe

  • Prior customer service experience, preferably in a call centre or voice support role.
  • Strong spoken communication and active listening skills.
  • Sound problem-solving skills, a solution-focused approach, and empathy for customers.
  • Familiarity with CRM systems and telephony platforms.
  • Able to work remotely with effective time management and a reliable home setup.
  • Able to multitask, pay close attention to detail, and handle numerical information accurately.
  • Customer retention or subscription management experience is an advantage.
  • Collaborative team member with a positive approach to continuous improvement.
  • A quiet, professional home workspace.
  • Reliable broadband connection.
  • Available for early morning, evening, or weekend shifts as customer demand requires.

Beneficii

  • Learning, mentoring, and support opportunities.
  • Team-building events.
  • Company-wide celebrations.
  • Wellness programs.
  • Access to high-quality office spaces.
  • Opportunity to work with global brands and international clients.
  • Ongoing learning and development.
  • Employee engagement programs.

Locuri de muncă similare

Ambush

Senior Machine Learning and AI Engineer

Ambush
51 – 200 Angajați
Sponsor pentru viza de lucrător calificatAsistență medicalăConsultanțăLogistică
BRBraziliaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer AIInginer de învățare automată
AWSAzureCloudDockerGoogle Cloud PlatformKubernetesPythonReactSQLTerraform

Build production-grade generative AI and agent workflows for Ambush’s financial services clients. Develop Python and FastAPI services, SQL data workflows, retrieval-augmented generation, and cloud-based AI systems.

Deschide
GFN

Senior Software Engineer, Machine Learning

GFN
201 – 500 Angajați
Comerț electronicFintechSaaS
DEGermaniaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăInginer de învățare automată
AWSAzureDjangoDockerKubernetesPythonRubyRuby on RailsTerraform

Build backend infrastructure and AI-enabled learning products for GFN, a German education provider. Develop scalable educational platforms with a focus on robust software architecture and practical machine learning.

Deschide
TEKsystems

Remote Data Program Project Manager — Washington

TEKsystems
ConsultanțăÎntreprindereRecrutare
USStatele Unite ale AmericiiWAWashington
65 $ – 75 $ / oră
RemoteContractNivel mediuSeniorLimbă Obligatorie: englezăSpecialist în știința datelor

Coordinate enterprise data initiatives, report migrations, and adoption of new processes and reporting solutions for TEKsystems. Track project progress, risks, deliverables, and communications with business and technical stakeholders.

Deschide