Technical Sales Graduate, Sydney (Hybrid)
Hewlett Packard Enterprise
Help HPE customers shape networking, cloud, and data center solutions. Partner with account teams to move opportunities from qualification through closing.
Ochish
SupportNinja ichki xodimlar sonini mutanosib ravishda oshirmagan holda o‘z imkoniyatlarini kengaytirishni istagan bizneslarga moslashuvchan autsorsing xizmatlarini taqdim etadi. Kompaniya faoliyati mijozlar tajribasi, mijozlarga va texnik yordam ko‘rsatish, kontent moderatsiyasi, ma’lumotlarni qayta ishlash, moliya va buxgalteriya hisobini qamrab oladi. Kompaniya 200 dan ortiq biznesga operatsiyalarini yaxshilash va o‘sishga intilishda yordam berish uchun moslashtirilgan xizmat ko‘rsatishni sun’iy intellekt asosidagi yechimlar bilan birlashtiradi. 2015-yilda tashkil etilgan SupportNinja B2B va SaaS sohalarida faoliyat yuritadi.
Technical Support Representative II (Portuguese and English) – Romania Remote
SupportNinja is hiring a remote Technical Support Representative II in Romania to provide first-line assistance to a global IoT customer base. The role covers device, network, connectivity, cloud platform, and support-ticket troubleshooting.
Tavsif
- Deliver first-line technical assistance to customers worldwide
- Track and answer support tickets in the designated ticketing platform
- Conduct initial troubleshooting and investigate reported issues
- Refer complex problems to Tier 2 or Engineering as appropriate
- Coordinate customer communications and provide SLA-aligned progress updates
- Assist Field Service Engineers remotely while they perform work at customer sites
Talablar
- At least two years of technical support experience involving IoT devices, field hardware, and networking systems
- Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC-address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi bands
- Hands-on experience provisioning gateways, sensors, and routers, mapping assets, commissioning field equipment, and applying over-the-air firmware updates
- Understanding of SIM lifecycle processes, including activation, suspension, expiration, ICCID and IMEI checks, roaming, custom APN authentication, and cellular failover or interface-priority configuration
- Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
- Familiarity with AWS, Azure, or GCP, along with least-privilege access, bastion hosts, SSO, OAuth, and MFA
- Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
- Excellent spoken and written Portuguese and English
- Exposure to Postman, browser Developer Tools, Wireshark, and observability tools such as Kibana or Groundcover is advantageous
Imtiyozlar
- 21 days of annual leave credits
- Medical coverage
- Remote work allowance of 400 lei gross per month
- Meal tickets worth 40 lei per working day
- Bring-your-own-device (BYOD) arrangement
- A fun environment designed to support continued growth
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