SupportNinja

1,001 – 5,000 Employees

SupportNinja provides flexible outsourcing services for businesses that need to expand their capabilities without proportionally increasing internal headcount. Its work spans customer experience, customer and technical support, content moderation, data processing, and finance and accounting. The company combines tailored service delivery with AI-enabled solutions to help more than 200 businesses improve operations and pursue growth. Founded in 2015, SupportNinja operates in the B2B and SaaS space.

Company Jobs

Technical Support Representative II (Portuguese and English) – Romania Remote

SupportNinja is hiring a remote Technical Support Representative II in Romania to provide first-line assistance to a global IoT customer base. The role covers device, network, connectivity, cloud platform, and support-ticket troubleshooting.

1 week ago

Romania

lei 10,000 / month

Remote Full-time Junior Middle No degree required English Required Portuguese Required Support Engineer

AWS Azure Google Cloud Platform IoT TCP/IP

Description

Deliver first-line technical assistance to customers worldwide
Track and answer support tickets in the designated ticketing platform
Conduct initial troubleshooting and investigate reported issues
Refer complex problems to Tier 2 or Engineering as appropriate
Coordinate customer communications and provide SLA-aligned progress updates
Assist Field Service Engineers remotely while they perform work at customer sites

Requirements

At least two years of technical support experience involving IoT devices, field hardware, and networking systems
Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC-address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi bands
Hands-on experience provisioning gateways, sensors, and routers, mapping assets, commissioning field equipment, and applying over-the-air firmware updates
Understanding of SIM lifecycle processes, including activation, suspension, expiration, ICCID and IMEI checks, roaming, custom APN authentication, and cellular failover or interface-priority configuration
Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
Familiarity with AWS, Azure, or GCP, along with least-privilege access, bastion hosts, SSO, OAuth, and MFA
Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
Excellent spoken and written Portuguese and English
Exposure to Postman, browser Developer Tools, Wireshark, and observability tools such as Kibana or Groundcover is advantageous

Benefits

21 days of annual leave credits
Medical coverage
Remote work allowance of 400 lei gross per month
Meal tickets worth 40 lei per working day
Bring-your-own-device (BYOD) arrangement
A fun environment designed to support continued growth

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Technical Support Representative II (Portuguese and English) – Romania Remote

SupportNinja is hiring a remote Technical Support Representative II in Romania to provide first-line assistance to a global IoT customer base. The role covers device, network, connectivity, cloud platform, and support-ticket troubleshooting.

Description

Requirements

Benefits

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