SupportNinja
SupportNinja
1,001 – 5,000 कर्मचारी
B2BSaaS
SupportNinja उन व्यवसायों के लिए लचीली आउटसोर्सिंग सेवाएँ प्रदान करता है, जिन्हें आंतरिक कर्मचारियों की संख्या में समान अनुपात में वृद्धि किए बिना अपनी क्षमताओं का विस्तार करना होता है। इसका कार्य ग्राहक अनुभव, ग्राहक और तकनीकी सहायता, कंटेंट मॉडरेशन, डेटा प्रोसेसिंग तथा वित्त और लेखांकन तक फैला हुआ है। कंपनी अनुकूलित सेवा प्रदान करने के साथ AI-सक्षम समाधानों का संयोजन करती है, जिससे 200 से अधिक व्यवसायों को अपने संचालन में सुधार करने और विकास की दिशा में आगे बढ़ने में सहायता मिलती है। 2015 में स्थापित SupportNinja B2B और SaaS क्षेत्र में कार्य करता है।

Technical Support Representative II (Portuguese and English) – Romania Remote

SupportNinja is hiring a remote Technical Support Representative II in Romania to provide first-line assistance to a global IoT customer base. The role covers device, network, connectivity, cloud platform, and support-ticket troubleshooting.

विवरण

  • Deliver first-line technical assistance to customers worldwide
  • Track and answer support tickets in the designated ticketing platform
  • Conduct initial troubleshooting and investigate reported issues
  • Refer complex problems to Tier 2 or Engineering as appropriate
  • Coordinate customer communications and provide SLA-aligned progress updates
  • Assist Field Service Engineers remotely while they perform work at customer sites

आवश्यकताएँ

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC-address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi bands
  • Hands-on experience provisioning gateways, sensors, and routers, mapping assets, commissioning field equipment, and applying over-the-air firmware updates
  • Understanding of SIM lifecycle processes, including activation, suspension, expiration, ICCID and IMEI checks, roaming, custom APN authentication, and cellular failover or interface-priority configuration
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Familiarity with AWS, Azure, or GCP, along with least-privilege access, bastion hosts, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
  • Excellent spoken and written Portuguese and English
  • Exposure to Postman, browser Developer Tools, Wireshark, and observability tools such as Kibana or Groundcover is advantageous

लाभ

  • 21 days of annual leave credits
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • Bring-your-own-device (BYOD) arrangement
  • A fun environment designed to support continued growth

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