SupportNinja
SupportNinja
1 001 – 5 000 Қызметкерлер
B2BSaaS
SupportNinja ішкі қызметкерлер санын пропорционалды түрде арттырмай-ақ, өз мүмкіндіктерін кеңейткісі келетін бизнеске икемді аутсорсинг қызметтерін ұсынады. Компанияның қызмет бағыттарына клиенттік тәжірибе, клиенттерге және техникалық қолдау көрсету, контентті модерациялау, деректерді өңдеу, қаржы және бухгалтерлік есеп кіреді. Компания 200-ден астам бизнеске операцияларын жетілдіруге және өсуге ұмтылуына көмектесу үшін бейімделген қызмет көрсетуді жасанды интеллект негізіндегі шешімдермен үйлестіреді. 2015 жылы құрылған SupportNinja B2B және SaaS салаларында жұмыс істейді.

Technical Support Representative II (Portuguese and English) – Romania Remote

SupportNinja is hiring a remote Technical Support Representative II in Romania to provide first-line assistance to a global IoT customer base. The role covers device, network, connectivity, cloud platform, and support-ticket troubleshooting.

Сипаттама

  • Deliver first-line technical assistance to customers worldwide
  • Track and answer support tickets in the designated ticketing platform
  • Conduct initial troubleshooting and investigate reported issues
  • Refer complex problems to Tier 2 or Engineering as appropriate
  • Coordinate customer communications and provide SLA-aligned progress updates
  • Assist Field Service Engineers remotely while they perform work at customer sites

Талаптар

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC-address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi bands
  • Hands-on experience provisioning gateways, sensors, and routers, mapping assets, commissioning field equipment, and applying over-the-air firmware updates
  • Understanding of SIM lifecycle processes, including activation, suspension, expiration, ICCID and IMEI checks, roaming, custom APN authentication, and cellular failover or interface-priority configuration
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Familiarity with AWS, Azure, or GCP, along with least-privilege access, bastion hosts, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs
  • Excellent spoken and written Portuguese and English
  • Exposure to Postman, browser Developer Tools, Wireshark, and observability tools such as Kibana or Groundcover is advantageous

Артықшылықтар

  • 21 days of annual leave credits
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • Bring-your-own-device (BYOD) arrangement
  • A fun environment designed to support continued growth

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