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First Stop Health
First Stop Health
51 – 200 Xodimlar
B2CSog‘liqni saqlashTibbiy sug‘urta
First Stop Health 2011-yilda tashkil etilgan bo‘lib, raqamli tibbiy xizmat platformasi orqali jismoniy shaxslar va bizneslarga xizmat ko‘rsatuvchi virtual tibbiy xizmat provayderidir. Kompaniya xizmatlari qatoriga kengash tomonidan sertifikatlangan shifokorlar, ro‘yxatdan o‘tgan dietologlar, salomatlik bo‘yicha murabbiylar va litsenziyaga ega terapevtlar tomonidan ko‘rsatiladigan shoshilinch tibbiy yordam, birlamchi tibbiy yordam, ruhiy salomatlik bo‘yicha maslahat hamda salomatlik ko‘rigi kiradi. Kompaniya tibbiy xizmatlarni yanada qulay va ommabop qilishga, shuningdek, jismoniy va ruhiy salomatlikka oid keng ko‘lamli ehtiyojlari bo‘lgan bemorlarni qo‘llab-quvvatlashga e’tibor qaratadi.
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Kompaniyadagi ish o‘rinlari

Customer Support Representative at First Stop Health (Remote, US)

Provide remote customer support to members using First Stop Health’s 24/7 virtual urgent, primary, and mental healthcare services. Resolve inquiries, technical issues, and support cases.

USAmerika Qo‘shma ShtatlariMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash
Bulut

Tavsif

  • Act as the initial contact for members, clients, providers, pharmacies, and clinicians
  • Provide end-to-end customer support, including technical assistance
  • Manage assigned queues covering internal cases, emails, faxes, voicemails, and follow-ups
  • Organize and complete tasks in a fast-paced, deadline-focused remote setting
  • Work with Microsoft Office, Salesforce Service Cloud, and other applicable platforms
  • Process personal health information in line with state and federal regulations
  • Investigate and resolve service issues through helpdesk systems
  • Partner with internal teams to address customer concerns
  • Maintain thorough records of customer interactions
  • Refer unresolved issues, missed opportunities, and process deficiencies to leadership
  • Communicate promptly and professionally across verbal, written, and digital channels
  • Provide coverage during daytime, evening, and overnight shifts, including weekends and holidays

Talablar

  • Working knowledge of medical terminology and foundational healthcare operations
  • Familiarity with HIPAA requirements for protecting personal health information
  • Three to five years of experience in customer support, technical support, or client services
  • Previous call center or medical office experience is preferred
  • Strong written and verbal communication abilities
  • Highly organized, with strong interpersonal skills
  • Able to work independently in a remote, deadline-driven environment
  • Advanced proficiency with Microsoft Office Suite
  • Experience using CRM and helpdesk systems, including Salesforce and Service Cloud, is preferred
  • Skilled in managing support tickets and handling complex customer interactions
  • Analytical, detail-oriented, and committed to solving problems
  • Some college coursework is a plus
  • Spanish bilingual proficiency is a plus

Imtiyozlar

  • Multiple health and medical coverage options
  • Dental and vision insurance
  • Disability and life insurance coverage
  • Monthly medical waiver allowance for employees who decline medical coverage
  • Remote-first work environment
  • Flexible paid time off
  • Summer Fridays
  • Employer-matched 401(k) plan
  • Monthly phone allowance
  • First Stop Health virtual urgent care, mental health, and primary care services from the first day

O‘xshash ish o‘rinlari

Computacenter

Senior Data Center Field Engineering SME

Computacenter
H1B vizasi homiysiKiberxavfsizlikKonsaltingSaaS
USAmerika Qo‘shma ShtatlariCAKaliforniyaNYNyu-YorkTXTexasGibridTo‘liq stavkaSeniorYetakchiTalab Qilinadigan Til: inglizchaDala muhandisi
AirflowBulut

Serve as Computacenter’s data center delivery specialist, setting standards for rack integration, quality, and scalable field execution for enterprise infrastructure clients. Support complex customer pursuits, deployments, delivery partners, and technical escalations.

Ochish