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First Stop Health
First Stop Health
51 – 200 Angajați
Asigurare de sănătateAsistență medicalăB2C
First Stop Health este un furnizor de servicii medicale virtuale fondat în 2011, care deservește atât persoane fizice, cât și companii prin intermediul unei platforme digitale de îngrijire. Serviciile sale includ îngrijire medicală urgentă, asistență medicală primară, consiliere pentru sănătate mintală și coaching pentru sănătate, oferite de medici certificați de organisme profesionale, dieteticieni acreditați, coachi de sănătate și terapeuți autorizați. Compania se concentrează pe facilitarea accesului la servicii medicale și pe sporirea confortului acestora, sprijinind pacienții în ceea ce privește o gamă largă de nevoi de sănătate fizică și mintală.
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Locurile de muncă ale companiei

Customer Support Representative at First Stop Health (Remote, US)

Provide remote customer support to members using First Stop Health’s 24/7 virtual urgent, primary, and mental healthcare services. Resolve inquiries, technical issues, and support cases.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
Cloud

Descriere

  • Act as the initial contact for members, clients, providers, pharmacies, and clinicians
  • Provide end-to-end customer support, including technical assistance
  • Manage assigned queues covering internal cases, emails, faxes, voicemails, and follow-ups
  • Organize and complete tasks in a fast-paced, deadline-focused remote setting
  • Work with Microsoft Office, Salesforce Service Cloud, and other applicable platforms
  • Process personal health information in line with state and federal regulations
  • Investigate and resolve service issues through helpdesk systems
  • Partner with internal teams to address customer concerns
  • Maintain thorough records of customer interactions
  • Refer unresolved issues, missed opportunities, and process deficiencies to leadership
  • Communicate promptly and professionally across verbal, written, and digital channels
  • Provide coverage during daytime, evening, and overnight shifts, including weekends and holidays

Cerințe

  • Working knowledge of medical terminology and foundational healthcare operations
  • Familiarity with HIPAA requirements for protecting personal health information
  • Three to five years of experience in customer support, technical support, or client services
  • Previous call center or medical office experience is preferred
  • Strong written and verbal communication abilities
  • Highly organized, with strong interpersonal skills
  • Able to work independently in a remote, deadline-driven environment
  • Advanced proficiency with Microsoft Office Suite
  • Experience using CRM and helpdesk systems, including Salesforce and Service Cloud, is preferred
  • Skilled in managing support tickets and handling complex customer interactions
  • Analytical, detail-oriented, and committed to solving problems
  • Some college coursework is a plus
  • Spanish bilingual proficiency is a plus

Beneficii

  • Multiple health and medical coverage options
  • Dental and vision insurance
  • Disability and life insurance coverage
  • Monthly medical waiver allowance for employees who decline medical coverage
  • Remote-first work environment
  • Flexible paid time off
  • Summer Fridays
  • Employer-matched 401(k) plan
  • Monthly phone allowance
  • First Stop Health virtual urgent care, mental health, and primary care services from the first day

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