First Stop Health
First Stop Health
First Stop Health 2011 में स्थापित एक वर्चुअल स्वास्थ्य सेवा प्रदाता है, जो डिजिटल केयर प्लेटफ़ॉर्म के माध्यम से व्यक्तियों और व्यवसायों दोनों को सेवाएँ प्रदान करता है। इसकी सेवाओं में तत्काल देखभाल, प्राथमिक देखभाल, मानसिक स्वास्थ्य परामर्श और स्वास्थ्य कोचिंग शामिल हैं। देखभाल बोर्ड-प्रमाणित डॉक्टरों, पंजीकृत आहार विशेषज्ञों, स्वास्थ्य कोचों और लाइसेंस प्राप्त चिकित्सकों द्वारा प्रदान की जाती है। कंपनी स्वास्थ्य सेवाओं को अधिक सुलभ और सुविधाजनक बनाने पर ध्यान केंद्रित करती है और शारीरिक तथा मानसिक स्वास्थ्य संबंधी विभिन्न आवश्यकताओं वाले मरीजों की सहायता करती है।

Customer Support Representative at First Stop Health (Remote, US)

Provide remote customer support to members using First Stop Health’s 24/7 virtual urgent, primary, and mental healthcare services. Resolve inquiries, technical issues, and support cases.

विवरण

  • Act as the initial contact for members, clients, providers, pharmacies, and clinicians
  • Provide end-to-end customer support, including technical assistance
  • Manage assigned queues covering internal cases, emails, faxes, voicemails, and follow-ups
  • Organize and complete tasks in a fast-paced, deadline-focused remote setting
  • Work with Microsoft Office, Salesforce Service Cloud, and other applicable platforms
  • Process personal health information in line with state and federal regulations
  • Investigate and resolve service issues through helpdesk systems
  • Partner with internal teams to address customer concerns
  • Maintain thorough records of customer interactions
  • Refer unresolved issues, missed opportunities, and process deficiencies to leadership
  • Communicate promptly and professionally across verbal, written, and digital channels
  • Provide coverage during daytime, evening, and overnight shifts, including weekends and holidays

आवश्यकताएँ

  • Working knowledge of medical terminology and foundational healthcare operations
  • Familiarity with HIPAA requirements for protecting personal health information
  • Three to five years of experience in customer support, technical support, or client services
  • Previous call center or medical office experience is preferred
  • Strong written and verbal communication abilities
  • Highly organized, with strong interpersonal skills
  • Able to work independently in a remote, deadline-driven environment
  • Advanced proficiency with Microsoft Office Suite
  • Experience using CRM and helpdesk systems, including Salesforce and Service Cloud, is preferred
  • Skilled in managing support tickets and handling complex customer interactions
  • Analytical, detail-oriented, and committed to solving problems
  • Some college coursework is a plus
  • Spanish bilingual proficiency is a plus

लाभ

  • Multiple health and medical coverage options
  • Dental and vision insurance
  • Disability and life insurance coverage
  • Monthly medical waiver allowance for employees who decline medical coverage
  • Remote-first work environment
  • Flexible paid time off
  • Summer Fridays
  • Employer-matched 401(k) plan
  • Monthly phone allowance
  • First Stop Health virtual urgent care, mental health, and primary care services from the first day

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