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Sphera
Sphera
1001 – 5000 Zaposleni
Sponzor vizuma H1BLogistikaSvetovanjeZdravstveno varstvo
Sphera zagotavlja programsko opremo, podatke in svetovalne storitve za upravljanje trajnostnega poslovanja, ki organizacijam pomagajo izboljšati okoljsko uspešnost, zdravje in varnost ter operativno učinkovitost. Njena platforma SpheraCloud podpira upravljanje EHS&S, dejavnosti zagotavljanja skladnosti, upravljanje tveganj in poročanje o trajnosti ter podjetjem omogoča povezan pregled nad uspešnostjo in potencialno izpostavljenostjo. Sphera deluje v kompleksnih panogah, vključno s kemično industrijo, naftnim in plinskim sektorjem, industrijskimi dejavnostmi in finančnimi storitvami. Ekipam pomaga upravljati regulativne obveznosti, izboljšati varnost, zmanjšati operativna tveganja ter vzpostaviti odpornejše poslovne prakse.
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Delovna mesta v podjetju

Remote Customer Success Manager at Sphera

Guide Sphera’s SaaS customers through onboarding, product adoption, renewals, and growth. Help enterprise clients achieve outcomes with environmental, health, safety, and sustainability software.

USZdružene države Amerike
82.000 $ – 130.000 $ / leto
Na daljavoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Manage a portfolio of SaaS customers and help them realize measurable value.
  • Support onboarding and help clients meet key success milestones.
  • Show customers how product features, updates, and use cases can increase adoption.
  • Build trusted relationships through regular check-ins and proactive communication.
  • Help customers navigate the platform and answer their questions.
  • Review customer health scores and find ways to improve satisfaction and engagement.
  • Work with Support, Product, and Engineering to resolve customer issues.
  • Raise product bugs and feature requests, then keep customers informed of outcomes.
  • Use CRM and customer success platforms such as Salesforce, Clari, and Vitally to track activity and adoption.
  • Support customer business reviews and prepare performance reports.
  • Spot customer behavior patterns and recommend process improvements.
  • Partner with Sales on renewals and identify opportunities to expand accounts.

Zahteve

  • Bring 2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role, preferably in SaaS.
  • Experience with enterprise SaaS or environmental, health, safety, sustainability, or product stewardship software is an advantage.
  • Communicate clearly and build rapport with customers from varied backgrounds.
  • Show enthusiasm for technology and a willingness to learn SaaS products in depth.
  • Use a problem-solving approach while managing multiple tasks and priorities.
  • Have experience with CRM or customer success platforms such as Salesforce.
  • Hold a bachelor’s degree or have equivalent experience.

Ugodnosti

  • Medical, dental, and vision coverage.
  • Health Savings Account.
  • Flexible Spending Account.
  • 401(k) plan with company matching.
  • Life and disability insurance.
  • Critical illness insurance.
  • Accident insurance.
  • Hospital indemnity insurance.
  • Paid time off and holidays.
  • Flexible work schedule.
  • Eligibility for a variable compensation plan.

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