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Sphera
Sphera
1 001 – 5 000 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaSog‘liqni saqlash
Sphera tashkilotlarga atrof-muhit, mehnat salomatligi, xavfsizlik va operatsion samaradorlikni yaxshilashda yordam berish uchun korporativ barqarorlikni boshqarish dasturiy taʼminoti, maʼlumotlar va konsalting xizmatlarini taqdim etadi. Uning SpheraCloud platformasi EHS&S boshqaruvi, muvofiqlik faoliyati, xatarlarni boshqarish va barqarorlik bo‘yicha hisobotlarni qo‘llab-quvvatlab, kompaniyalarga samaradorlik hamda ehtimoliy xavflar haqida yaxlit tasavvur beradi. Sphera kimyo, neft va gaz, sanoat operatsiyalari hamda moliyaviy xizmatlar kabi murakkab sohalarga xizmat ko‘rsatadi. U jamoalarga meʼyoriy majburiyatlarni boshqarish, xavfsizlikni yaxshilash, operatsion xatarlarni kamaytirish va yanada barqaror biznes amaliyotlarini shakllantirishda yordam beradi.
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Remote Customer Success Manager at Sphera

Guide Sphera’s SaaS customers through onboarding, product adoption, renewals, and growth. Help enterprise clients achieve outcomes with environmental, health, safety, and sustainability software.

USAmerika Qo‘shma Shtatlari
82 000 $ – 130 000 $ / yil
MasofaviyTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Manage a portfolio of SaaS customers and help them realize measurable value.
  • Support onboarding and help clients meet key success milestones.
  • Show customers how product features, updates, and use cases can increase adoption.
  • Build trusted relationships through regular check-ins and proactive communication.
  • Help customers navigate the platform and answer their questions.
  • Review customer health scores and find ways to improve satisfaction and engagement.
  • Work with Support, Product, and Engineering to resolve customer issues.
  • Raise product bugs and feature requests, then keep customers informed of outcomes.
  • Use CRM and customer success platforms such as Salesforce, Clari, and Vitally to track activity and adoption.
  • Support customer business reviews and prepare performance reports.
  • Spot customer behavior patterns and recommend process improvements.
  • Partner with Sales on renewals and identify opportunities to expand accounts.

Talablar

  • Bring 2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role, preferably in SaaS.
  • Experience with enterprise SaaS or environmental, health, safety, sustainability, or product stewardship software is an advantage.
  • Communicate clearly and build rapport with customers from varied backgrounds.
  • Show enthusiasm for technology and a willingness to learn SaaS products in depth.
  • Use a problem-solving approach while managing multiple tasks and priorities.
  • Have experience with CRM or customer success platforms such as Salesforce.
  • Hold a bachelor’s degree or have equivalent experience.

Imtiyozlar

  • Medical, dental, and vision coverage.
  • Health Savings Account.
  • Flexible Spending Account.
  • 401(k) plan with company matching.
  • Life and disability insurance.
  • Critical illness insurance.
  • Accident insurance.
  • Hospital indemnity insurance.
  • Paid time off and holidays.
  • Flexible work schedule.
  • Eligibility for a variable compensation plan.

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