Sphera oferă software, date și servicii de consultanță pentru gestionarea sustenabilității la nivel de întreprindere, ajutând organizațiile să își îmbunătățească performanța de mediu, performanța în domeniul sănătății și securității și performanța operațională. Platforma SpheraCloud sprijină gestionarea EHS&S, activitățile de conformitate, gestionarea riscurilor și raportarea sustenabilității, oferind companiilor o perspectivă integrată asupra performanței și a potențialelor expuneri. Sphera deservește industrii complexe, inclusiv industria chimică, petrolul și gazele, operațiunile industriale și serviciile financiare, ajutând echipele să gestioneze obligațiile de reglementare, să îmbunătățească siguranța, să reducă riscurile operaționale și să construiască practici de afaceri mai reziliente.
Remote Customer Success Manager at Sphera
Guide Sphera’s SaaS customers through onboarding, product adoption, renewals, and growth. Help enterprise clients achieve outcomes with environmental, health, safety, and sustainability software.
Descriere
- Manage a portfolio of SaaS customers and help them realize measurable value.
- Support onboarding and help clients meet key success milestones.
- Show customers how product features, updates, and use cases can increase adoption.
- Build trusted relationships through regular check-ins and proactive communication.
- Help customers navigate the platform and answer their questions.
- Review customer health scores and find ways to improve satisfaction and engagement.
- Work with Support, Product, and Engineering to resolve customer issues.
- Raise product bugs and feature requests, then keep customers informed of outcomes.
- Use CRM and customer success platforms such as Salesforce, Clari, and Vitally to track activity and adoption.
- Support customer business reviews and prepare performance reports.
- Spot customer behavior patterns and recommend process improvements.
- Partner with Sales on renewals and identify opportunities to expand accounts.
Cerințe
- Bring 2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role, preferably in SaaS.
- Experience with enterprise SaaS or environmental, health, safety, sustainability, or product stewardship software is an advantage.
- Communicate clearly and build rapport with customers from varied backgrounds.
- Show enthusiasm for technology and a willingness to learn SaaS products in depth.
- Use a problem-solving approach while managing multiple tasks and priorities.
- Have experience with CRM or customer success platforms such as Salesforce.
- Hold a bachelor’s degree or have equivalent experience.
Beneficii
- Medical, dental, and vision coverage.
- Health Savings Account.
- Flexible Spending Account.
- 401(k) plan with company matching.
- Life and disability insurance.
- Critical illness insurance.
- Accident insurance.
- Hospital indemnity insurance.
- Paid time off and holidays.
- Flexible work schedule.
- Eligibility for a variable compensation plan.