Sphera teikia įmonėms tvarumo valdymo programinę įrangą, duomenis ir konsultavimo paslaugas, padedančias organizacijoms gerinti aplinkosaugos, darbuotojų sveikatos ir saugos bei veiklos rezultatus. Jos platforma „SpheraCloud“ palaiko aplinkosaugos, darbuotojų sveikatos, saugos ir tvarumo valdymą, atitikties užtikrinimo veiklas, rizikos valdymą ir tvarumo ataskaitų rengimą, suteikdama įmonėms vientisą veiklos rezultatų ir galimos rizikos poveikio vaizdą. Sphera aptarnauja sudėtingas pramonės šakas, įskaitant chemijos pramonę, naftos ir dujų sektorių, pramonės įmones ir finansines paslaugas, padėdama komandoms valdyti reguliacinius įsipareigojimus, gerinti saugą, mažinti veiklos riziką ir kurti atsparesnę verslo praktiką.
Remote Customer Success Manager at Sphera
Guide Sphera’s SaaS customers through onboarding, product adoption, renewals, and growth. Help enterprise clients achieve outcomes with environmental, health, safety, and sustainability software.
Aprašymas
- Manage a portfolio of SaaS customers and help them realize measurable value.
- Support onboarding and help clients meet key success milestones.
- Show customers how product features, updates, and use cases can increase adoption.
- Build trusted relationships through regular check-ins and proactive communication.
- Help customers navigate the platform and answer their questions.
- Review customer health scores and find ways to improve satisfaction and engagement.
- Work with Support, Product, and Engineering to resolve customer issues.
- Raise product bugs and feature requests, then keep customers informed of outcomes.
- Use CRM and customer success platforms such as Salesforce, Clari, and Vitally to track activity and adoption.
- Support customer business reviews and prepare performance reports.
- Spot customer behavior patterns and recommend process improvements.
- Partner with Sales on renewals and identify opportunities to expand accounts.
Reikalavimai
- Bring 2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role, preferably in SaaS.
- Experience with enterprise SaaS or environmental, health, safety, sustainability, or product stewardship software is an advantage.
- Communicate clearly and build rapport with customers from varied backgrounds.
- Show enthusiasm for technology and a willingness to learn SaaS products in depth.
- Use a problem-solving approach while managing multiple tasks and priorities.
- Have experience with CRM or customer success platforms such as Salesforce.
- Hold a bachelor’s degree or have equivalent experience.
Privalumai
- Medical, dental, and vision coverage.
- Health Savings Account.
- Flexible Spending Account.
- 401(k) plan with company matching.
- Life and disability insurance.
- Critical illness insurance.
- Accident insurance.
- Hospital indemnity insurance.
- Paid time off and holidays.
- Flexible work schedule.
- Eligibility for a variable compensation plan.