Sphera provides enterprise sustainability management software, data, and consulting services to help organizations strengthen environmental, health, safety, and operational performance. Its SpheraCloud platform supports EHS&S management, compliance activities, risk management, and sustainability reporting, giving companies a connected view of performance and potential exposure. Sphera serves complex industries including chemicals, oil and gas, industrial operations, and financial services, helping teams manage regulatory obligations, improve safety, reduce operational risk, and build more resilient business practices.
Remote Customer Success Manager at Sphera
Guide Sphera’s SaaS customers through onboarding, product adoption, renewals, and growth. Help enterprise clients achieve outcomes with environmental, health, safety, and sustainability software.
United States$82,000 – $130,000 / year
RemoteFull-timeJuniorMiddleEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Manage a portfolio of SaaS customers and help them realize measurable value.
- Support onboarding and help clients meet key success milestones.
- Show customers how product features, updates, and use cases can increase adoption.
- Build trusted relationships through regular check-ins and proactive communication.
- Help customers navigate the platform and answer their questions.
- Review customer health scores and find ways to improve satisfaction and engagement.
- Work with Support, Product, and Engineering to resolve customer issues.
- Raise product bugs and feature requests, then keep customers informed of outcomes.
- Use CRM and customer success platforms such as Salesforce, Clari, and Vitally to track activity and adoption.
- Support customer business reviews and prepare performance reports.
- Spot customer behavior patterns and recommend process improvements.
- Partner with Sales on renewals and identify opportunities to expand accounts.
Requirements
- Bring 2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role, preferably in SaaS.
- Experience with enterprise SaaS or environmental, health, safety, sustainability, or product stewardship software is an advantage.
- Communicate clearly and build rapport with customers from varied backgrounds.
- Show enthusiasm for technology and a willingness to learn SaaS products in depth.
- Use a problem-solving approach while managing multiple tasks and priorities.
- Have experience with CRM or customer success platforms such as Salesforce.
- Hold a bachelor’s degree or have equivalent experience.
Benefits
- Medical, dental, and vision coverage.
- Health Savings Account.
- Flexible Spending Account.
- 401(k) plan with company matching.
- Life and disability insurance.
- Critical illness insurance.
- Accident insurance.
- Hospital indemnity insurance.
- Paid time off and holidays.
- Flexible work schedule.
- Eligibility for a variable compensation plan.