Autodesk
Autodesk
Autodesk razvija programsko opremo za oblikovalce, inženirje, gradbenike in druge ustvarjalce. Njegov portfelj vključuje AutoCAD, Revit in 3ds Max ter širšo platformo Design and Make, ki podpira načrtovanje, vizualizacijo in upravljanje projektov v gradbeništvu, proizvodnji in svetovanju. Orodja podjetja ekipam pomagajo načrtovati in izvajati delo na področjih, kot so arhitektura, inženirstvo in industrijska proizvodnja, s poudarkom na učinkoviti izvedbi projektov in trajnostnih rezultatih.

Autodesk Product Support Representative (Remote, US)

Support construction businesses using GCPay’s invoicing and compliance platform. Troubleshoot customer issues through phone, email, and live chat.

Opis

  • Support customers by phone, email, and live chat.
  • Help resolve technical issues and questions about product use, onboarding, and subscriptions.
  • Take ownership of customer issues through resolution.
  • Set clear expectations and follow up promptly.
  • Record technical issues and escalate them when needed.
  • Manage support queues to meet service level expectations.
  • Work with Sales, Customer Success, Engineering, and Finance.
  • Share customer feedback, patterns, and insights with Tier 2 teams and leaders.
  • Contribute to projects that improve support operations and customer satisfaction.
  • Suggest ways to improve support.

Zahteve

  • At least one year of customer support experience in a SaaS environment.
  • Experience assisting users by phone, email, and chat.
  • Strong troubleshooting ability.
  • Excellent written and spoken communication skills.
  • Experience supporting cloud-based tools such as Microsoft Suite and OneDrive.
  • Experience with iOS, Android, and Windows platforms.
  • Able to organize competing priorities while keeping customer needs in focus.
  • Collaborative and accountable, with a strong sense of integrity.
  • Comfortable working with metrics such as CSAT, productivity, and quality.
  • Available to work West Coast hours.

Ugodnosti

  • Comprehensive benefits package.
  • Annual cash bonuses may be offered.
  • Stock grants may be offered.
  • Fully remote work.
  • Opportunities to build skills and increase impact over time.
  • In-person onboarding or identity verification may be required.

Sorodna delovna mesta