Autodesk
Autodesk
Autodesk डिज़ाइनरों, इंजीनियरों, निर्माणकर्ताओं और अन्य रचनाकारों के लिए सॉफ़्टवेयर विकसित करता है। इसके पोर्टफोलियो में AutoCAD, Revit और 3ds Max के साथ व्यापक Design and Make Platform भी शामिल है, जो निर्माण, विनिर्माण और परामर्श के क्षेत्रों में डिज़ाइन, विज़ुअलाइज़ेशन और परियोजना प्रबंधन में सहायता करता है। कंपनी के उपकरण वास्तुकला, इंजीनियरिंग और औद्योगिक उत्पादन जैसे क्षेत्रों में टीमों को काम की योजना बनाने और उसे पूरा करने में मदद करते हैं, जिसमें कुशल परियोजना निष्पादन और टिकाऊ परिणामों पर ज़ोर दिया जाता है।

Autodesk Product Support Representative (Remote, US)

Support construction businesses using GCPay’s invoicing and compliance platform. Troubleshoot customer issues through phone, email, and live chat.

विवरण

  • Support customers by phone, email, and live chat.
  • Help resolve technical issues and questions about product use, onboarding, and subscriptions.
  • Take ownership of customer issues through resolution.
  • Set clear expectations and follow up promptly.
  • Record technical issues and escalate them when needed.
  • Manage support queues to meet service level expectations.
  • Work with Sales, Customer Success, Engineering, and Finance.
  • Share customer feedback, patterns, and insights with Tier 2 teams and leaders.
  • Contribute to projects that improve support operations and customer satisfaction.
  • Suggest ways to improve support.

आवश्यकताएँ

  • At least one year of customer support experience in a SaaS environment.
  • Experience assisting users by phone, email, and chat.
  • Strong troubleshooting ability.
  • Excellent written and spoken communication skills.
  • Experience supporting cloud-based tools such as Microsoft Suite and OneDrive.
  • Experience with iOS, Android, and Windows platforms.
  • Able to organize competing priorities while keeping customer needs in focus.
  • Collaborative and accountable, with a strong sense of integrity.
  • Comfortable working with metrics such as CSAT, productivity, and quality.
  • Available to work West Coast hours.

लाभ

  • Comprehensive benefits package.
  • Annual cash bonuses may be offered.
  • Stock grants may be offered.
  • Fully remote work.
  • Opportunities to build skills and increase impact over time.
  • In-person onboarding or identity verification may be required.

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