Mars Customer Manager, Wegmans Account, Illinois Remote
MarsLead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.
Open
Autodesk develops software for designers, engineers, builders, and other creators. Its portfolio includes AutoCAD, Revit, and 3ds Max, alongside the broader Design and Make Platform, which supports design, visualization, and project management across construction, manufacturing, and consulting. The company’s tools help teams plan and deliver work in fields such as architecture, engineering, and industrial production, with an emphasis on efficient project execution and sustainable outcomes.
Autodesk Product Support Representative (Remote, US)
Support construction businesses using GCPay’s invoicing and compliance platform. Troubleshoot customer issues through phone, email, and live chat.
United States
Connecticut
Florida
Idaho
Illinois
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
New Hampshire
New Jersey
New York
North Carolina
Ohio
Oklahoma
Pennsylvania
Rhode Island
South Carolina
Tennessee
Texas
Vermont
Virginia
West Virginia$49,300 – $88,330 / year
RemoteFull-timeJuniorNo degree requiredEnglish RequiredCustomer SupportDescription
- Support customers by phone, email, and live chat.
- Help resolve technical issues and questions about product use, onboarding, and subscriptions.
- Take ownership of customer issues through resolution.
- Set clear expectations and follow up promptly.
- Record technical issues and escalate them when needed.
- Manage support queues to meet service level expectations.
- Work with Sales, Customer Success, Engineering, and Finance.
- Share customer feedback, patterns, and insights with Tier 2 teams and leaders.
- Contribute to projects that improve support operations and customer satisfaction.
- Suggest ways to improve support.
Requirements
- At least one year of customer support experience in a SaaS environment.
- Experience assisting users by phone, email, and chat.
- Strong troubleshooting ability.
- Excellent written and spoken communication skills.
- Experience supporting cloud-based tools such as Microsoft Suite and OneDrive.
- Experience with iOS, Android, and Windows platforms.
- Able to organize competing priorities while keeping customer needs in focus.
- Collaborative and accountable, with a strong sense of integrity.
- Comfortable working with metrics such as CSAT, productivity, and quality.
- Available to work West Coast hours.
Benefits
- Comprehensive benefits package.
- Annual cash bonuses may be offered.
- Stock grants may be offered.
- Fully remote work.
- Opportunities to build skills and increase impact over time.
- In-person onboarding or identity verification may be required.
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