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Autodesk
Autodesk
Kvalifikuoto darbuotojo vizos rėmėjasGamybaKonsultavimasStatyba
„Autodesk“ kuria programinę įrangą dizaineriams, inžinieriams, statytojams ir kitiems kūrėjams. Įmonės produktų portfelį sudaro „AutoCAD“, „Revit“ ir „3ds Max“, taip pat platesnė „Design and Make Platform“, skirta projektavimui, vizualizacijai ir projektų valdymui statybos, gamybos ir konsultavimo srityse. Įmonės įrankiai padeda komandoms planuoti ir įgyvendinti darbus architektūros, inžinerijos ir pramoninės gamybos srityse, daug dėmesio skiriant efektyviam projektų vykdymui ir tvariems rezultatams.
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Darbai įmonėje

Autodesk Product Support Representative (Remote, US)

Support construction businesses using GCPay’s invoicing and compliance platform. Troubleshoot customer issues through phone, email, and live chat.

USJungtinės ValstijosCTKonektikutasFLFloridaIDAidahasILIlinojusIAAjovaKSKanzasasKYKentukisLALuizianaMEMeinasMDMerilandasMAMasačusetsasMIMičiganasMNMinesotaMSMisisipėMOMisūrisNHNaujasis HampšyrasNJNaujasis DžersisNYNiujorkasNCŠiaurės KarolinaOHOhajasOKOklahomaPAPensilvanijaRIRod AilandasSCPietų KarolinaTNTenesisTXTeksasasVTVermontasVAVirdžinijaWVVakarų Virdžinija
49 300 $ – 88 330 $ / metai
NuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas
AndroidDebesijaiOS

Aprašymas

  • Support customers by phone, email, and live chat.
  • Help resolve technical issues and questions about product use, onboarding, and subscriptions.
  • Take ownership of customer issues through resolution.
  • Set clear expectations and follow up promptly.
  • Record technical issues and escalate them when needed.
  • Manage support queues to meet service level expectations.
  • Work with Sales, Customer Success, Engineering, and Finance.
  • Share customer feedback, patterns, and insights with Tier 2 teams and leaders.
  • Contribute to projects that improve support operations and customer satisfaction.
  • Suggest ways to improve support.

Reikalavimai

  • At least one year of customer support experience in a SaaS environment.
  • Experience assisting users by phone, email, and chat.
  • Strong troubleshooting ability.
  • Excellent written and spoken communication skills.
  • Experience supporting cloud-based tools such as Microsoft Suite and OneDrive.
  • Experience with iOS, Android, and Windows platforms.
  • Able to organize competing priorities while keeping customer needs in focus.
  • Collaborative and accountable, with a strong sense of integrity.
  • Comfortable working with metrics such as CSAT, productivity, and quality.
  • Available to work West Coast hours.

Privalumai

  • Comprehensive benefits package.
  • Annual cash bonuses may be offered.
  • Stock grants may be offered.
  • Fully remote work.
  • Opportunities to build skills and increase impact over time.
  • In-person onboarding or identity verification may be required.

Susiję darbai

Terumo Medical Corporation

Territory Manager, Interventional Systems — Philadelphia

Terumo Medical Corporation
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasGamybaKonsultavimasSveikatos priežiūra
USJungtinės ValstijosPAPensilvanija
50 000 $ – 65 000 $ / metai
Darbas vietojeVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų vadybininkasPardavimai

Lead sales of Terumo Interventional Systems devices to hospitals and outpatient facilities in the Philadelphia area. Build accounts, support procedures, educate clinicians, and meet territory sales goals.

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