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Autodesk
Autodesk
Sponsor pentru viza de lucrător calificatConstrucțiiConsultanțăIndustria prelucrătoare
Autodesk dezvoltă software pentru designeri, ingineri, constructori și alți creatori. Portofoliul său include AutoCAD, Revit și 3ds Max, alături de platforma extinsă Design and Make, care sprijină proiectarea, vizualizarea și gestionarea proiectelor în domeniile construcțiilor, producției și consultanței. Instrumentele companiei ajută echipele să planifice și să realizeze lucrări în domenii precum arhitectura, ingineria și producția industrială, punând accent pe executarea eficientă a proiectelor și pe rezultate sustenabile.
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Locurile de muncă ale companiei

Autodesk Product Support Representative (Remote, US)

Support construction businesses using GCPay’s invoicing and compliance platform. Troubleshoot customer issues through phone, email, and live chat.

USStatele Unite ale AmericiiCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriNHNew HampshireNJNew JerseyNYNew YorkNCCarolina de NordOHOhioOKOklahomaPAPennsylvaniaRIRhode IslandSCCarolina de SudTNTennesseeTXTexasVTVermontVAVirginiaWVVirginia de Vest
49.300 $ – 88.330 $ / an
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți
AndroidCloudiOS

Descriere

  • Support customers by phone, email, and live chat.
  • Help resolve technical issues and questions about product use, onboarding, and subscriptions.
  • Take ownership of customer issues through resolution.
  • Set clear expectations and follow up promptly.
  • Record technical issues and escalate them when needed.
  • Manage support queues to meet service level expectations.
  • Work with Sales, Customer Success, Engineering, and Finance.
  • Share customer feedback, patterns, and insights with Tier 2 teams and leaders.
  • Contribute to projects that improve support operations and customer satisfaction.
  • Suggest ways to improve support.

Cerințe

  • At least one year of customer support experience in a SaaS environment.
  • Experience assisting users by phone, email, and chat.
  • Strong troubleshooting ability.
  • Excellent written and spoken communication skills.
  • Experience supporting cloud-based tools such as Microsoft Suite and OneDrive.
  • Experience with iOS, Android, and Windows platforms.
  • Able to organize competing priorities while keeping customer needs in focus.
  • Collaborative and accountable, with a strong sense of integrity.
  • Comfortable working with metrics such as CSAT, productivity, and quality.
  • Available to work West Coast hours.

Beneficii

  • Comprehensive benefits package.
  • Annual cash bonuses may be offered.
  • Stock grants may be offered.
  • Fully remote work.
  • Opportunities to build skills and increase impact over time.
  • In-person onboarding or identity verification may be required.

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AWSCloudDNSFirewalluriKubernetesSecuritate ciberneticăTCP/IPTypeScript

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