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State Street
State Street
Sponsor pentru viza H1BFinanțeFintechServicii bancare
State Street este o companie globală de servicii financiare care deservește investitorii instituționali prin soluții de administrare a investițiilor și servicii pentru investiții. Oferta sa include administrarea activelor, servicii de custodie și cercetare investițională, susținute de expertiză în domeniul financiar, al tehnologiei financiare și al serviciilor bancare. Compania se concentrează pe sprijinirea clienților în gestionarea activităților investiționale complexe prin date, perspective și capacități operaționale concepute pentru a îmbunătăți eficiența și a susține luarea deciziilor financiare.
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Locurile de muncă ale companiei

Vice President, Technology Client Experience - State Street (Onsite)

Lead State Street’s technology client experience transformation and enablement strategy. Oversee client insights, engagement tooling, KPI governance, and operating-model standardization.

USStatele Unite ale AmericiiMAMassachusetts
110.000 $ – 207.500 $ / an
La sediuNormă întreagăLiderLimbă Obligatorie: englezăVicepreședinte

Descriere

  • Lead the enablement function supporting client engagement transformation
  • Promote data-informed decisions, transparency, and ongoing improvement
  • Scale and standardize the operating model
  • Manage the client feedback and insights framework
  • Convert client feedback analysis into actionable recommendations
  • Use insights to improve performance and increase NPS
  • Deliver KPI reports and performance analysis for senior leaders
  • Modernize client engagement tools, including portals, dashboards, and analytics
  • Maintain centralized content libraries, processes, and engagement standards
  • Support consistent, scalable interactions through standard materials and automation
  • Coordinate phased transformation programs and monitor execution
  • Define enterprise KPIs and track transformation outcomes
  • Increase adoption of standard processes, tools, and engagement practices
  • Drive consistency across regions and teams
  • Maintain a unified source of engagement data, insights, and performance metrics

Cerințe

  • Bachelor’s degree in business, technology, or a related field
  • Experience supporting large-scale transformation programs, preferably in client-facing, service-led, or technology organizations
  • Proven ability to establish and scale enablement functions
  • At least eight years of experience in technology client engagement, relationship management, or service delivery
  • Strong understanding of client lifecycle dynamics
  • Expertise in data-driven decision-making, KPI development, performance reporting, and converting insights into action
  • Experience implementing or working with modern engagement tools
  • Ability to collaborate across complex, matrixed business, technology, and client-facing organizations
  • Strong communication and stakeholder management abilities
  • Ability to turn strategy into executable plans and encourage adoption
  • Comfort managing ambiguity and delivering results in fast-changing environments

Beneficii

  • 401(k) retirement savings plan with company match
  • Insurance benefits including basic life, medical, dental, vision, long-term disability, and optional additional coverage
  • Paid time off covering vacation, sick leave, short-term disability, and family care
  • Employee Assistance Program
  • Eligibility for annual performance-based incentive awards
  • Access to certain tax-advantaged savings plans
  • Inclusive professional development opportunities
  • Flexible support for work-life needs
  • Paid volunteer days
  • Employee networks

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