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State Street
State Street
H1B Visa SponsorBankingFinanceFintech
State Street is a global financial services company serving institutional investors through investment management and investment servicing solutions. Its offerings include asset management, custodial services, and investment research, supported by expertise across finance, fintech, and banking. The company focuses on helping clients manage complex investment activities with data, insights, and operational capabilities designed to improve efficiency and support financial decision-making.
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Vice President, Technology Client Experience - State Street (Onsite)

Lead State Street’s technology client experience transformation and enablement strategy. Oversee client insights, engagement tooling, KPI governance, and operating-model standardization.

USUnited StatesMAMassachusetts
$110,000 – $207,500 / year
On-siteFull-timeLeadEnglish RequiredVice President

Description

  • Lead the enablement function supporting client engagement transformation
  • Promote data-informed decisions, transparency, and ongoing improvement
  • Scale and standardize the operating model
  • Manage the client feedback and insights framework
  • Convert client feedback analysis into actionable recommendations
  • Use insights to improve performance and increase NPS
  • Deliver KPI reports and performance analysis for senior leaders
  • Modernize client engagement tools, including portals, dashboards, and analytics
  • Maintain centralized content libraries, processes, and engagement standards
  • Support consistent, scalable interactions through standard materials and automation
  • Coordinate phased transformation programs and monitor execution
  • Define enterprise KPIs and track transformation outcomes
  • Increase adoption of standard processes, tools, and engagement practices
  • Drive consistency across regions and teams
  • Maintain a unified source of engagement data, insights, and performance metrics

Requirements

  • Bachelor’s degree in business, technology, or a related field
  • Experience supporting large-scale transformation programs, preferably in client-facing, service-led, or technology organizations
  • Proven ability to establish and scale enablement functions
  • At least eight years of experience in technology client engagement, relationship management, or service delivery
  • Strong understanding of client lifecycle dynamics
  • Expertise in data-driven decision-making, KPI development, performance reporting, and converting insights into action
  • Experience implementing or working with modern engagement tools
  • Ability to collaborate across complex, matrixed business, technology, and client-facing organizations
  • Strong communication and stakeholder management abilities
  • Ability to turn strategy into executable plans and encourage adoption
  • Comfort managing ambiguity and delivering results in fast-changing environments

Benefits

  • 401(k) retirement savings plan with company match
  • Insurance benefits including basic life, medical, dental, vision, long-term disability, and optional additional coverage
  • Paid time off covering vacation, sick leave, short-term disability, and family care
  • Employee Assistance Program
  • Eligibility for annual performance-based incentive awards
  • Access to certain tax-advantaged savings plans
  • Inclusive professional development opportunities
  • Flexible support for work-life needs
  • Paid volunteer days
  • Employee networks

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