Kong Inc.
Kong Inc.
201 – 500 Angajați
APIConsultanțăLogistică
Kong Inc. dezvoltă infrastructură pentru API-uri destinată organizațiilor care creează și operează servicii digitale. Platforma sa reunește gestionarea API-urilor, integrarea inteligenței artificiale și instrumente pentru creșterea productivității dezvoltatorilor, inclusiv Kong Gateway și Kong Konnect, pentru a ajuta echipele să gestioneze întregul ciclu de viață al API-urilor în medii cloud multiple. Compania pune accent pe performanță, securitate și flexibilitate operațională și oferă integrări, pluginuri și resurse comunitare care sprijină dezvoltatorii din domenii precum serviciile financiare, sănătatea, tehnologia și logistica.

Staff Customer Success Manager - Remote, United Kingdom

Lead customer adoption, expansion, renewals, and risk management for Kong’s unified API and AI connectivity platform.

Descriere

  • Set a high standard for excellence across Kong’s Customer Success organization
  • Follow Kong’s post-sales customer engagement process
  • Increase adoption and expansion while reducing customer risk
  • Create success plans that connect use cases, roadmaps, and business outcomes
  • Lead customers through a value-focused engagement model
  • Assess and communicate Kong’s business impact for each customer
  • Chart customer organizations to understand influence and decision-making power
  • Build relationships with key champions and decision-makers
  • Work with partners to identify customer personas and strengthen stakeholder alignment
  • Track customer health through usage data and leading indicators
  • Analyze Tableau, SFDC, Clari, and Hex data to identify risks and inform action
  • Lead effective QBRs and EBRs with an executive-level perspective
  • Position Kong’s platform value around customer business priorities
  • Explain the capabilities and value of Kong platform components
  • Coordinate with the wider account team on renewals and forecasting
  • Confirm renewal schedules, uncover cross-sell opportunities, and keep SFDC records accurate

Cerințe

  • Customer-focused approach with resilience when facing setbacks
  • Curious mindset supported by active listening and thoughtful questioning
  • Collaborative, team-oriented working style
  • Background managing several customers at the same time
  • Strong attention to detail while delivering across concurrent initiatives
  • Ability to improve expansion, satisfaction, feature adoption, and retention
  • Technical understanding combined with an executive perspective
  • Experience with Tableau, SFDC, Clari, and Hex
  • Ability to explain Kong platform components, including Dedicated Cloud Gateway, API Gateway, AI Gateway, and Mesh Manager

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