Kong Inc.
Kong Inc.
Kong Inc. उन संगठनों के लिए API अवसंरचना विकसित करती है जो डिजिटल सेवाओं का निर्माण और संचालन करते हैं। इसका प्लेटफ़ॉर्म API प्रबंधन, AI एकीकरण और डेवलपर उत्पादकता उपकरणों को एक साथ लाता है, जिनमें Kong Gateway और Kong Konnect शामिल हैं, ताकि टीमें मल्टी-क्लाउड वातावरणों में पूरे API जीवनचक्र का प्रबंधन कर सकें। कंपनी प्रदर्शन, सुरक्षा और परिचालन लचीलेपन पर ध्यान केंद्रित करती है, साथ ही ऐसे एकीकरण, प्लगइन्स और सामुदायिक संसाधन प्रदान करती है जो वित्तीय सेवाओं, स्वास्थ्य सेवा, प्रौद्योगिकी और लॉजिस्टिक्स जैसे उद्योगों में काम करने वाले डेवलपर्स का समर्थन करते हैं।

Staff Customer Success Manager - Remote, United Kingdom

Lead customer adoption, expansion, renewals, and risk management for Kong’s unified API and AI connectivity platform.

विवरण

  • Set a high standard for excellence across Kong’s Customer Success organization
  • Follow Kong’s post-sales customer engagement process
  • Increase adoption and expansion while reducing customer risk
  • Create success plans that connect use cases, roadmaps, and business outcomes
  • Lead customers through a value-focused engagement model
  • Assess and communicate Kong’s business impact for each customer
  • Chart customer organizations to understand influence and decision-making power
  • Build relationships with key champions and decision-makers
  • Work with partners to identify customer personas and strengthen stakeholder alignment
  • Track customer health through usage data and leading indicators
  • Analyze Tableau, SFDC, Clari, and Hex data to identify risks and inform action
  • Lead effective QBRs and EBRs with an executive-level perspective
  • Position Kong’s platform value around customer business priorities
  • Explain the capabilities and value of Kong platform components
  • Coordinate with the wider account team on renewals and forecasting
  • Confirm renewal schedules, uncover cross-sell opportunities, and keep SFDC records accurate

आवश्यकताएँ

  • Customer-focused approach with resilience when facing setbacks
  • Curious mindset supported by active listening and thoughtful questioning
  • Collaborative, team-oriented working style
  • Background managing several customers at the same time
  • Strong attention to detail while delivering across concurrent initiatives
  • Ability to improve expansion, satisfaction, feature adoption, and retention
  • Technical understanding combined with an executive perspective
  • Experience with Tableau, SFDC, Clari, and Hex
  • Ability to explain Kong platform components, including Dedicated Cloud Gateway, API Gateway, AI Gateway, and Mesh Manager

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