Kong Inc.
Kong Inc.
201 – 500 Қызметкерлер
APIКонсалтингЛогистика
Kong Inc. цифрлық қызметтерді әзірлейтін және басқаратын ұйымдарға арналған API инфрақұрылымын әзірлейді. Оның платформасы API басқаруын, жасанды интеллект интеграциясын және әзірлеушілердің өнімділігін арттыруға арналған құралдарды, соның ішінде Kong Gateway мен Kong Konnect жүйелерін біріктіріп, командаларға көп бұлтты орталарда API-дің толық өмірлік циклін басқаруға көмектеседі. Компания өнімділікке, қауіпсіздікке және операциялық икемділікке назар аударады, сондай-ақ қаржылық қызметтер, денсаулық сақтау, технология және логистика сияқты салаларда жұмыс істейтін әзірлеушілерді қолдайтын интеграциялар, плагиндер және қауымдастық ресурстарын ұсынады.

Staff Customer Success Manager - Remote, United Kingdom

Lead customer adoption, expansion, renewals, and risk management for Kong’s unified API and AI connectivity platform.

Сипаттама

  • Set a high standard for excellence across Kong’s Customer Success organization
  • Follow Kong’s post-sales customer engagement process
  • Increase adoption and expansion while reducing customer risk
  • Create success plans that connect use cases, roadmaps, and business outcomes
  • Lead customers through a value-focused engagement model
  • Assess and communicate Kong’s business impact for each customer
  • Chart customer organizations to understand influence and decision-making power
  • Build relationships with key champions and decision-makers
  • Work with partners to identify customer personas and strengthen stakeholder alignment
  • Track customer health through usage data and leading indicators
  • Analyze Tableau, SFDC, Clari, and Hex data to identify risks and inform action
  • Lead effective QBRs and EBRs with an executive-level perspective
  • Position Kong’s platform value around customer business priorities
  • Explain the capabilities and value of Kong platform components
  • Coordinate with the wider account team on renewals and forecasting
  • Confirm renewal schedules, uncover cross-sell opportunities, and keep SFDC records accurate

Талаптар

  • Customer-focused approach with resilience when facing setbacks
  • Curious mindset supported by active listening and thoughtful questioning
  • Collaborative, team-oriented working style
  • Background managing several customers at the same time
  • Strong attention to detail while delivering across concurrent initiatives
  • Ability to improve expansion, satisfaction, feature adoption, and retention
  • Technical understanding combined with an executive perspective
  • Experience with Tableau, SFDC, Clari, and Hex
  • Ability to explain Kong platform components, including Dedicated Cloud Gateway, API Gateway, AI Gateway, and Mesh Manager

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