TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Specialist – Singapore (On-site)

Support TDCX customers across communication channels by resolving issues and closing cases. Help improve customer satisfaction as part of a global BPO and customer experience company.

Сипаттама

  • Support customers through relevant communication channels.
  • Assess customer needs and investigate existing issues to develop suitable solutions.
  • Resolve customer questions and confusion at first contact where possible.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver services and support customer satisfaction.
  • Build lasting customer relationships and provide attentive, proactive support.
  • Carry out other assigned duties within the employment category and contribute to ongoing improvements in TDCX’s Quality Management System.

Талаптар

  • A diploma or higher qualification in any field, including an advanced, graduate, postgraduate, professional, bachelor's, or master's degree.
  • Related work experience of around two years is preferred; fresh graduates are encouraged to apply.
  • Strong time management and motivation to exceed expectations.
  • Ability to handle multiple tasks and tailor responses and actions to customer-provided information.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn new ones.
  • Excellent spoken and written English and proficiency in the language of the supported market.

Артықшылықтар

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Team activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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