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TDCX
TDCX
Mehmondo‘stlikSayohatSog‘liqni saqlash
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
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Customer Service Specialist – Singapore (On-site)

Support TDCX customers across communication channels by resolving issues and closing cases. Help improve customer satisfaction as part of a global BPO and customer experience company.

SGSingapurOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Support customers through relevant communication channels.
  • Assess customer needs and investigate existing issues to develop suitable solutions.
  • Resolve customer questions and confusion at first contact where possible.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver services and support customer satisfaction.
  • Build lasting customer relationships and provide attentive, proactive support.
  • Carry out other assigned duties within the employment category and contribute to ongoing improvements in TDCX’s Quality Management System.

Talablar

  • A diploma or higher qualification in any field, including an advanced, graduate, postgraduate, professional, bachelor's, or master's degree.
  • Related work experience of around two years is preferred; fresh graduates are encouraged to apply.
  • Strong time management and motivation to exceed expectations.
  • Ability to handle multiple tasks and tailor responses and actions to customer-provided information.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn new ones.
  • Excellent spoken and written English and proficiency in the language of the supported market.

Imtiyozlar

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Team activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • Opportunity to join a global company recognized with hundreds of industry awards.

O‘xshash ish o‘rinlari