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TDCX
TDCX
GostinstvoPotovanjaZdravstveno varstvo
TDCX ponuja rešitve za uporabniško izkušnjo, ki podjetjem pomagajo komunicirati s strankami in jim zagotavljati podporo prek več kanalov. Njegova ponudba poudarja varno sporočanje, ki upošteva zasebnost, hkrati pa omogoča sodelovanje skupnosti in skupinske pogovore, zaradi česar interakcije ostajajo urejene in dostopne. Profil podjetja je lahko zanimiv za strokovnjake, ki raziskujejo priložnosti na področju uporabniške izkušnje, komunikacijskih storitev in povezanih poslovnih podpornih dejavnosti.
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Delovna mesta v podjetju

Customer Service Specialist – Singapore (On-site)

Support TDCX customers across communication channels by resolving issues and closing cases. Help improve customer satisfaction as part of a global BPO and customer experience company.

SGSingapurNa lokacijiPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Support customers through relevant communication channels.
  • Assess customer needs and investigate existing issues to develop suitable solutions.
  • Resolve customer questions and confusion at first contact where possible.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver services and support customer satisfaction.
  • Build lasting customer relationships and provide attentive, proactive support.
  • Carry out other assigned duties within the employment category and contribute to ongoing improvements in TDCX’s Quality Management System.

Zahteve

  • A diploma or higher qualification in any field, including an advanced, graduate, postgraduate, professional, bachelor's, or master's degree.
  • Related work experience of around two years is preferred; fresh graduates are encouraged to apply.
  • Strong time management and motivation to exceed expectations.
  • Ability to handle multiple tasks and tailor responses and actions to customer-provided information.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn new ones.
  • Excellent spoken and written English and proficiency in the language of the supported market.

Ugodnosti

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Team activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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