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TDCX
TDCX
CeļojumiVeselības aprūpeViesmīlība
TDCX piedāvā klientu pieredzes risinājumus, kas palīdz uzņēmumiem sazināties ar klientiem un sniegt viņiem atbalstu vairākos kanālos. Uzņēmuma piedāvājumā uzsvērta droša un privātumu respektējoša ziņojumapmaiņa, kā arī iespēja piedalīties kopienās un grupu sarunās, lai mijiedarbība būtu organizēta un viegli pieejama. Uzņēmuma profils var būt aktuāls profesionāļiem, kuri interesējas par iespējām klientu pieredzes, komunikācijas pakalpojumu un saistīto uzņēmējdarbības atbalsta operāciju jomā.
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Vakances uzņēmumā

Customer Service Specialist – Singapore (On-site)

Support TDCX customers across communication channels by resolving issues and closing cases. Help improve customer satisfaction as part of a global BPO and customer experience company.

SGSingapūraKlātienēPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Support customers through relevant communication channels.
  • Assess customer needs and investigate existing issues to develop suitable solutions.
  • Resolve customer questions and confusion at first contact where possible.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver services and support customer satisfaction.
  • Build lasting customer relationships and provide attentive, proactive support.
  • Carry out other assigned duties within the employment category and contribute to ongoing improvements in TDCX’s Quality Management System.

Prasības

  • A diploma or higher qualification in any field, including an advanced, graduate, postgraduate, professional, bachelor's, or master's degree.
  • Related work experience of around two years is preferred; fresh graduates are encouraged to apply.
  • Strong time management and motivation to exceed expectations.
  • Ability to handle multiple tasks and tailor responses and actions to customer-provided information.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn new ones.
  • Excellent spoken and written English and proficiency in the language of the supported market.

Priekšrocības

  • Competitive compensation and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Team activities and recognition programs.
  • Learning and development plans to support career growth.
  • A positive workplace culture that supports your future.
  • Convenient location with direct public transport connections.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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