Kong Inc.

201 – 500 Xodimlar

Kong Inc. raqamli xizmatlarni ishlab chiqadigan va boshqaradigan tashkilotlar uchun API infratuzilmasini ishlab chiqadi. Uning platformasi API boshqaruvi, sun’iy intellekt integratsiyasi va dasturchilar samaradorligini oshirish vositalarini, jumladan Kong Gateway hamda Kong Konnect’ni birlashtirib, jamoalarga ko‘p bulutli muhitlarda API hayotiy siklining barcha bosqichlarini boshqarishda yordam beradi. Kompaniya unumdorlik, xavfsizlik va operatsion moslashuvchanlikka e’tibor qaratadi hamda moliyaviy xizmatlar, sog‘liqni saqlash, texnologiyalar va logistika kabi sohalarda ishlaydigan dasturchilarni qo‘llab-quvvatlaydigan integratsiyalar, plaginlar va hamjamiyat resurslarini taqdim etadi.

Kompaniyadagi ish o‘rinlari

Staff Customer Success Manager - Remote, United Kingdom

Lead customer adoption, expansion, renewals, and risk management for Kong’s unified API and AI connectivity platform.

3 kun oldin

Buyuk Britaniya Masofaviy To‘liq stavka Yetakchi Talab Qilinadigan Til: inglizcha Mijozlar muvaffaqiyati Mijozlar muvaffaqiyati menejeri

Bulut SFDC Tableau

Tavsif

Set a high standard for excellence across Kong’s Customer Success organization
Follow Kong’s post-sales customer engagement process
Increase adoption and expansion while reducing customer risk
Create success plans that connect use cases, roadmaps, and business outcomes
Lead customers through a value-focused engagement model
Assess and communicate Kong’s business impact for each customer
Chart customer organizations to understand influence and decision-making power
Build relationships with key champions and decision-makers
Work with partners to identify customer personas and strengthen stakeholder alignment
Track customer health through usage data and leading indicators
Analyze Tableau, SFDC, Clari, and Hex data to identify risks and inform action
Lead effective QBRs and EBRs with an executive-level perspective
Position Kong’s platform value around customer business priorities
Explain the capabilities and value of Kong platform components
Coordinate with the wider account team on renewals and forecasting
Confirm renewal schedules, uncover cross-sell opportunities, and keep SFDC records accurate

Talablar

Customer-focused approach with resilience when facing setbacks
Curious mindset supported by active listening and thoughtful questioning
Collaborative, team-oriented working style
Background managing several customers at the same time
Strong attention to detail while delivering across concurrent initiatives
Ability to improve expansion, satisfaction, feature adoption, and retention
Technical understanding combined with an executive perspective
Experience with Tableau, SFDC, Clari, and Hex
Ability to explain Kong platform components, including Dedicated Cloud Gateway, API Gateway, AI Gateway, and Mesh Manager

O‘xshash ish o‘rinlari

Ishlab chiqarish Konsalting Mudofaa

Amerika Qo‘shma Shtatlari

Nyu-York

Ogayo

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