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Fullsteam
Fullsteam
1.001 – 5.000 Angajați
Asistență medicalăIndustria autoLogistică
Fullsteam dezvoltă tehnologii de plată și software vertical pentru companii care activează pe piețe specializate. Platforma sa cloud-first integrează procesarea securizată a plăților cu instrumente specifice fiecărui sector și sisteme complete de gestionare a afacerilor, sprijinind domenii precum industria auto, serviciile medicale, recreerea și spațiile de depozitare în regim self-storage. Compania oferă, de asemenea, software pentru gestionarea abonamentelor și evenimentelor destinat organizațiilor nonprofit, precum și soluții de planificare a resurselor întreprinderii pentru organizații B2B. Cu o echipă numeroasă și multidisciplinară, Fullsteam reunește infrastructura de plăți și software-ul operațional pentru a ajuta companiile de nișă să își gestioneze fluxurile de lucru esențiale într-un mediu conectat.
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Locurile de muncă ale companiei

Software Support Technician (Remote, Pennsylvania)

Provide remote technical support for Fullsteam’s business software used by small and medium-sized businesses. Troubleshoot customer issues, test software updates, and maintain clear technical documentation.

USStatele Unite ale AmericiiPAPennsylvania
20 $ – 25 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de suport
SQL

Descriere

  • Deliver timely technical support by phone and remote internet connection
  • Diagnose and resolve software, system, and basic networking problems
  • Help customers install, configure, set up, and use software
  • Use remote support tools to investigate and resolve customer issues
  • Record customer issues, troubleshooting actions, and resolutions in the support ticketing system
  • Refer complex or unresolved problems to the appropriate internal team members
  • Test software updates and enhancements for potential issues before release
  • Record testing outcomes and share findings with the appropriate teams
  • Develop and maintain customer-facing setup guides, how-to instructions, and software usage documentation
  • Explain technical concepts and software functionality to customers with different levels of technical experience
  • Work with internal teams to identify recurring problems, improve support processes, and strengthen the customer experience
  • Keep current with company software, new features, and technical procedures
  • Find ways to improve efficiency, simplify troubleshooting, and strengthen customer support

Cerințe

  • Associate degree in information technology, computer science, or a related technical field
  • Experience in customer service, help desk support, technical support, or systems administration
  • Knowledge of basic networking principles and troubleshooting methods
  • Experience using remote desktop or remote support tools
  • Experience with support ticketing or help desk systems
  • Strong technical writing ability, including clear and accurate customer-facing documentation
  • Excellent written and verbal communication skills
  • Ability to patiently guide users through software setup, troubleshooting, and use
  • Ability to explain technical information to people with varying levels of technical knowledge
  • Strong analytical and problem-solving abilities
  • Ability to learn new software and technical concepts quickly
  • Careful attention to detail when recording issues and resolutions
  • Ability to work independently, manage priorities, and collaborate effectively
  • Experience supporting business management, retail, point-of-sale, or service-industry software
  • Experience troubleshooting Windows applications and computer systems
  • Familiarity with software testing and quality assurance practices
  • Experience creating user guides, knowledge base articles, or similar technical documentation
  • Familiarity with databases, SQL, or other business software technologies
  • Experience delivering remote technical support across multiple business locations

Beneficii

  • Training is available to all new hires
  • An inclusive workplace that values diverse perspectives, experience, and backgrounds
  • Equal Opportunity/Affirmative Action employer

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