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Fullsteam
Fullsteam
1 001 – 5 000 Xodimlar
AvtomobilsozlikLogistikaSog‘liqni saqlash
Fullsteam ixtisoslashgan bozorlarda faoliyat yurituvchi bizneslar uchun to‘lov texnologiyalari va sohaga mos dasturiy ta’minot yaratadi. Kompaniyaning bulutga asoslangan platformasi xavfsiz to‘lovlarni qayta ishlashni sohaga xos vositalar va biznesni boshidan oxirigacha boshqarish tizimlari bilan birlashtirib, avtomobilsozlik, sog‘liqni saqlash, hordiq chiqarish va o‘z-o‘ziga xizmat ko‘rsatadigan saqlash omborlari kabi sohalarni qo‘llab-quvvatlaydi. Shuningdek, kompaniya notijorat tashkilotlar uchun a’zolik va tadbirlarni boshqarish dasturlarini, B2B tashkilotlar uchun esa korxona resurslarini rejalashtirish yechimlarini taqdim etadi. Katta va turli yo‘nalishdagi mutaxassislardan iborat jamoasi bilan Fullsteam to‘lov infratuzilmasi va operatsion dasturiy ta’minotni birlashtirib, tor ixtisoslashgan bizneslarga asosiy ish jarayonlarini yagona bog‘langan muhitda boshqarishga yordam beradi.
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Software Support Technician (Remote, Pennsylvania)

Provide remote technical support for Fullsteam’s business software used by small and medium-sized businesses. Troubleshoot customer issues, test software updates, and maintain clear technical documentation.

USAmerika Qo‘shma ShtatlariPAPensilvaniya
20 $ – 25 $ / soat
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaQo‘llab-quvvatlash muhandisi
SQL

Tavsif

  • Deliver timely technical support by phone and remote internet connection
  • Diagnose and resolve software, system, and basic networking problems
  • Help customers install, configure, set up, and use software
  • Use remote support tools to investigate and resolve customer issues
  • Record customer issues, troubleshooting actions, and resolutions in the support ticketing system
  • Refer complex or unresolved problems to the appropriate internal team members
  • Test software updates and enhancements for potential issues before release
  • Record testing outcomes and share findings with the appropriate teams
  • Develop and maintain customer-facing setup guides, how-to instructions, and software usage documentation
  • Explain technical concepts and software functionality to customers with different levels of technical experience
  • Work with internal teams to identify recurring problems, improve support processes, and strengthen the customer experience
  • Keep current with company software, new features, and technical procedures
  • Find ways to improve efficiency, simplify troubleshooting, and strengthen customer support

Talablar

  • Associate degree in information technology, computer science, or a related technical field
  • Experience in customer service, help desk support, technical support, or systems administration
  • Knowledge of basic networking principles and troubleshooting methods
  • Experience using remote desktop or remote support tools
  • Experience with support ticketing or help desk systems
  • Strong technical writing ability, including clear and accurate customer-facing documentation
  • Excellent written and verbal communication skills
  • Ability to patiently guide users through software setup, troubleshooting, and use
  • Ability to explain technical information to people with varying levels of technical knowledge
  • Strong analytical and problem-solving abilities
  • Ability to learn new software and technical concepts quickly
  • Careful attention to detail when recording issues and resolutions
  • Ability to work independently, manage priorities, and collaborate effectively
  • Experience supporting business management, retail, point-of-sale, or service-industry software
  • Experience troubleshooting Windows applications and computer systems
  • Familiarity with software testing and quality assurance practices
  • Experience creating user guides, knowledge base articles, or similar technical documentation
  • Familiarity with databases, SQL, or other business software technologies
  • Experience delivering remote technical support across multiple business locations

Imtiyozlar

  • Training is available to all new hires
  • An inclusive workplace that values diverse perspectives, experience, and backgrounds
  • Equal Opportunity/Affirmative Action employer

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