Fullsteam
Fullsteam
Fullsteam мамандандырылған нарықтарда жұмыс істейтін бизнеске арналған төлем технологиялары мен салалық бағдарламалық жасақтама әзірлейді. Оның бұлтқа негізделген платформасы қауіпсіз төлем өңдеуді салаға тән құралдармен және бизнесті басынан аяғына дейін басқару жүйелерімен біріктіріп, автомобиль өнеркәсібі, денсаулық сақтау, демалыс және өзіндік сақтау қоймалары сияқты салаларды қолдайды. Компания коммерциялық емес ұйымдарға мүшелік пен іс-шараларды басқару бағдарламалық жасақтамасын, ал B2B ұйымдарына кәсіпорын ресурстарын жоспарлау шешімдерін де ұсынады. Үлкен әрі әртүрлі мамандардан тұратын командасымен Fullsteam төлем инфрақұрылымы мен операциялық бағдарламалық жасақтаманы біріктіріп, нишалық бизнеске негізгі жұмыс үдерістерін біртұтас байланысқан ортада басқаруға көмектеседі.

Software Support Technician (Remote, Pennsylvania)

Provide remote technical support for Fullsteam’s business software used by small and medium-sized businesses. Troubleshoot customer issues, test software updates, and maintain clear technical documentation.

Сипаттама

  • Deliver timely technical support by phone and remote internet connection
  • Diagnose and resolve software, system, and basic networking problems
  • Help customers install, configure, set up, and use software
  • Use remote support tools to investigate and resolve customer issues
  • Record customer issues, troubleshooting actions, and resolutions in the support ticketing system
  • Refer complex or unresolved problems to the appropriate internal team members
  • Test software updates and enhancements for potential issues before release
  • Record testing outcomes and share findings with the appropriate teams
  • Develop and maintain customer-facing setup guides, how-to instructions, and software usage documentation
  • Explain technical concepts and software functionality to customers with different levels of technical experience
  • Work with internal teams to identify recurring problems, improve support processes, and strengthen the customer experience
  • Keep current with company software, new features, and technical procedures
  • Find ways to improve efficiency, simplify troubleshooting, and strengthen customer support

Талаптар

  • Associate degree in information technology, computer science, or a related technical field
  • Experience in customer service, help desk support, technical support, or systems administration
  • Knowledge of basic networking principles and troubleshooting methods
  • Experience using remote desktop or remote support tools
  • Experience with support ticketing or help desk systems
  • Strong technical writing ability, including clear and accurate customer-facing documentation
  • Excellent written and verbal communication skills
  • Ability to patiently guide users through software setup, troubleshooting, and use
  • Ability to explain technical information to people with varying levels of technical knowledge
  • Strong analytical and problem-solving abilities
  • Ability to learn new software and technical concepts quickly
  • Careful attention to detail when recording issues and resolutions
  • Ability to work independently, manage priorities, and collaborate effectively
  • Experience supporting business management, retail, point-of-sale, or service-industry software
  • Experience troubleshooting Windows applications and computer systems
  • Familiarity with software testing and quality assurance practices
  • Experience creating user guides, knowledge base articles, or similar technical documentation
  • Familiarity with databases, SQL, or other business software technologies
  • Experience delivering remote technical support across multiple business locations

Артықшылықтар

  • Training is available to all new hires
  • An inclusive workplace that values diverse perspectives, experience, and backgrounds
  • Equal Opportunity/Affirmative Action employer

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