LogoFresh Jobs Ahead
Fullsteam
Fullsteam
1,001 – 5,000 Employees
AutomotiveHealthcareLogistics
Fullsteam builds payments technology and vertical software for businesses operating in specialized markets. Its cloud-first platform integrates secure payment processing with industry-specific tools and end-to-end business management systems, supporting sectors including automotive, healthcare, recreation, and self-storage. The company also provides membership and event management software for nonprofits and enterprise resource planning solutions for B2B organizations. With a large, multidisciplinary team, Fullsteam brings together payments infrastructure and operational software to help niche businesses manage core workflows in one connected environment.
LinkedIn
Company Jobs

Software Support Technician (Remote, Pennsylvania)

Provide remote technical support for Fullsteam’s business software used by small and medium-sized businesses. Troubleshoot customer issues, test software updates, and maintain clear technical documentation.

USUnited StatesPAPennsylvania
$20 – $25 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredSupport Engineer
SQL

Description

  • Deliver timely technical support by phone and remote internet connection
  • Diagnose and resolve software, system, and basic networking problems
  • Help customers install, configure, set up, and use software
  • Use remote support tools to investigate and resolve customer issues
  • Record customer issues, troubleshooting actions, and resolutions in the support ticketing system
  • Refer complex or unresolved problems to the appropriate internal team members
  • Test software updates and enhancements for potential issues before release
  • Record testing outcomes and share findings with the appropriate teams
  • Develop and maintain customer-facing setup guides, how-to instructions, and software usage documentation
  • Explain technical concepts and software functionality to customers with different levels of technical experience
  • Work with internal teams to identify recurring problems, improve support processes, and strengthen the customer experience
  • Keep current with company software, new features, and technical procedures
  • Find ways to improve efficiency, simplify troubleshooting, and strengthen customer support

Requirements

  • Associate degree in information technology, computer science, or a related technical field
  • Experience in customer service, help desk support, technical support, or systems administration
  • Knowledge of basic networking principles and troubleshooting methods
  • Experience using remote desktop or remote support tools
  • Experience with support ticketing or help desk systems
  • Strong technical writing ability, including clear and accurate customer-facing documentation
  • Excellent written and verbal communication skills
  • Ability to patiently guide users through software setup, troubleshooting, and use
  • Ability to explain technical information to people with varying levels of technical knowledge
  • Strong analytical and problem-solving abilities
  • Ability to learn new software and technical concepts quickly
  • Careful attention to detail when recording issues and resolutions
  • Ability to work independently, manage priorities, and collaborate effectively
  • Experience supporting business management, retail, point-of-sale, or service-industry software
  • Experience troubleshooting Windows applications and computer systems
  • Familiarity with software testing and quality assurance practices
  • Experience creating user guides, knowledge base articles, or similar technical documentation
  • Familiarity with databases, SQL, or other business software technologies
  • Experience delivering remote technical support across multiple business locations

Benefits

  • Training is available to all new hires
  • An inclusive workplace that values diverse perspectives, experience, and backgrounds
  • Equal Opportunity/Affirmative Action employer

Related Jobs