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Tabby
Tabby
201 – 500 Angajați
Comerț electronicFintech
Tabby este o companie de tehnologie financiară și comerț electronic care dezvoltă soluții de plată pentru cumpărături mai flexibile. Serviciul său le permite clienților să împartă achizițiile eligibile în patru plăți lunare fără dobândă și include o aplicație pentru descoperirea produselor, brandurilor și ofertelor din categorii precum modă, frumusețe și electronice. Tabby oferă, de asemenea, instrumente comerciale concepute pentru a ajuta companiile să reducă barierele create de prețuri și să își mărească vânzările, în timp ce Tabby Care sprijină retururile și suspendarea plăților atunci când apar probleme cu o achiziție. Serviciul se integrează cu Visa pentru a susține acceptarea pe scară largă de către comercianți.
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Locurile de muncă ale companiei

Service Desk Engineer at Tabby (Remote in Armenia)

Manage incidents, SQL investigations, and operational tooling for Tabby’s global fintech payments platform. Support 24/7 payment operations through on-call response, automation, and AI-enabled workflows.

AMArmeniaRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer
CloudGoGrafanaPythonSQL

Descriere

  • Triage alerts and incidents, assess impact, and escalate them to the appropriate teams
  • Coordinate incident resolution and keep stakeholders updated
  • Participate in the on-call rotation
  • Contribute to post-incident reviews and track resulting action items
  • Resolve requests from support teams and internal colleagues
  • Use logs, metrics, and SQL to investigate technical issues, identify bugs, and prepare actionable development tasks
  • Maintain runbooks and documentation for L1 and L2 support teams
  • Improve support and incident-management processes
  • Automate recurring tasks and enhance internal tools such as BackOffice and alerting systems
  • Evaluate and implement AI and LLM-based solutions for request handling, incident triage, and documentation

Cerințe

  • Professional experience in service desk, production support, or a comparable operations role
  • Practical incident-management experience or a strong interest in developing this skill
  • Ability to remain organized and communicate clearly during service disruptions
  • Demonstrated ownership, initiative, and independence
  • Experience with monitoring and logging platforms such as Datadog, Grafana, or Kibana
  • Ability to write basic SQL queries
  • Experience using Jira
  • English proficiency at B2 or above for written communication and technical documentation
  • Preferred: experience applying AI or LLM tools to support or operational workflows, including chatbots, AI agents, workflow automation, or prompt engineering
  • Preferred: experience with Google Cloud
  • Preferred: experience with Google Apps Script
  • Preferred: scripting experience in Bash, Python, or Go
  • Preferred: familiarity with ITIL processes
  • Preferred: Jira administration experience

Beneficii

  • Full-time B2B contract
  • Fully remote work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 paid vacation days per year
  • Additional pay for on-call responsibilities
  • ESOP stock options at a fast-growing pre-IPO company
  • Flexible benefits budget for wellness, travel, or learning
  • Meaningful ownership and rapid development in incident and operations management
  • Opportunity to experiment with AI and modern tools shaping operational workflows
  • Collaboration with an international, high-performing engineering team at a global fintech unicorn

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