Tabby
Tabby
201 – 500 Employees
eCommerceFintech
Tabby is a fintech and eCommerce company that develops payment solutions for more flexible shopping. Its service lets customers divide eligible purchases into four interest-free monthly payments and includes an app for discovering products, brands, and deals across categories such as fashion, beauty, and electronics. Tabby also provides commerce tools designed to help businesses reduce price barriers and increase sales, while Tabby Care supports returns and payment holds when purchase issues arise. The service integrates with Visa to support broad merchant acceptance.

Service Desk Engineer at Tabby (Remote in Armenia)

Manage incidents, SQL investigations, and operational tooling for Tabby’s global fintech payments platform. Support 24/7 payment operations through on-call response, automation, and AI-enabled workflows.

Description

  • Triage alerts and incidents, assess impact, and escalate them to the appropriate teams
  • Coordinate incident resolution and keep stakeholders updated
  • Participate in the on-call rotation
  • Contribute to post-incident reviews and track resulting action items
  • Resolve requests from support teams and internal colleagues
  • Use logs, metrics, and SQL to investigate technical issues, identify bugs, and prepare actionable development tasks
  • Maintain runbooks and documentation for L1 and L2 support teams
  • Improve support and incident-management processes
  • Automate recurring tasks and enhance internal tools such as BackOffice and alerting systems
  • Evaluate and implement AI and LLM-based solutions for request handling, incident triage, and documentation

Requirements

  • Professional experience in service desk, production support, or a comparable operations role
  • Practical incident-management experience or a strong interest in developing this skill
  • Ability to remain organized and communicate clearly during service disruptions
  • Demonstrated ownership, initiative, and independence
  • Experience with monitoring and logging platforms such as Datadog, Grafana, or Kibana
  • Ability to write basic SQL queries
  • Experience using Jira
  • English proficiency at B2 or above for written communication and technical documentation
  • Preferred: experience applying AI or LLM tools to support or operational workflows, including chatbots, AI agents, workflow automation, or prompt engineering
  • Preferred: experience with Google Cloud
  • Preferred: experience with Google Apps Script
  • Preferred: scripting experience in Bash, Python, or Go
  • Preferred: familiarity with ITIL processes
  • Preferred: Jira administration experience

Benefits

  • Full-time B2B contract
  • Fully remote work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 paid vacation days per year
  • Additional pay for on-call responsibilities
  • ESOP stock options at a fast-growing pre-IPO company
  • Flexible benefits budget for wellness, travel, or learning
  • Meaningful ownership and rapid development in incident and operations management
  • Opportunity to experiment with AI and modern tools shaping operational workflows
  • Collaboration with an international, high-performing engineering team at a global fintech unicorn

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