Tabby
Tabby
201 – 500 कर्मचारी
ई-कॉमर्सफिनटेक
Tabby एक फिनटेक और ई-कॉमर्स कंपनी है जो अधिक लचीली खरीदारी के लिए भुगतान समाधान विकसित करती है। इसकी सेवा ग्राहकों को पात्र खरीदारी को बिना ब्याज वाली चार मासिक किस्तों में बाँटने की सुविधा देती है और इसमें फैशन, सौंदर्य तथा इलेक्ट्रॉनिक्स जैसी श्रेणियों में उत्पादों, ब्रांडों और सौदों की खोज के लिए एक ऐप शामिल है। Tabby ऐसे वाणिज्यिक उपकरण भी प्रदान करती है जिन्हें व्यवसायों की कीमत संबंधी बाधाओं को कम करने और बिक्री बढ़ाने में मदद करने के लिए डिज़ाइन किया गया है, जबकि Tabby Care खरीदारी से जुड़ी समस्याएँ आने पर रिटर्न और भुगतान रोकने की सुविधा का समर्थन करती है। यह सेवा व्यापक व्यापारी स्वीकृति के लिए Visa के साथ एकीकृत होती है।

Service Desk Engineer at Tabby (Remote in Armenia)

Manage incidents, SQL investigations, and operational tooling for Tabby’s global fintech payments platform. Support 24/7 payment operations through on-call response, automation, and AI-enabled workflows.

विवरण

  • Triage alerts and incidents, assess impact, and escalate them to the appropriate teams
  • Coordinate incident resolution and keep stakeholders updated
  • Participate in the on-call rotation
  • Contribute to post-incident reviews and track resulting action items
  • Resolve requests from support teams and internal colleagues
  • Use logs, metrics, and SQL to investigate technical issues, identify bugs, and prepare actionable development tasks
  • Maintain runbooks and documentation for L1 and L2 support teams
  • Improve support and incident-management processes
  • Automate recurring tasks and enhance internal tools such as BackOffice and alerting systems
  • Evaluate and implement AI and LLM-based solutions for request handling, incident triage, and documentation

आवश्यकताएँ

  • Professional experience in service desk, production support, or a comparable operations role
  • Practical incident-management experience or a strong interest in developing this skill
  • Ability to remain organized and communicate clearly during service disruptions
  • Demonstrated ownership, initiative, and independence
  • Experience with monitoring and logging platforms such as Datadog, Grafana, or Kibana
  • Ability to write basic SQL queries
  • Experience using Jira
  • English proficiency at B2 or above for written communication and technical documentation
  • Preferred: experience applying AI or LLM tools to support or operational workflows, including chatbots, AI agents, workflow automation, or prompt engineering
  • Preferred: experience with Google Cloud
  • Preferred: experience with Google Apps Script
  • Preferred: scripting experience in Bash, Python, or Go
  • Preferred: familiarity with ITIL processes
  • Preferred: Jira administration experience

लाभ

  • Full-time B2B contract
  • Fully remote work from anywhere in Europe
  • Up to 20% tax allowance
  • 22 paid vacation days per year
  • Additional pay for on-call responsibilities
  • ESOP stock options at a fast-growing pre-IPO company
  • Flexible benefits budget for wellness, travel, or learning
  • Meaningful ownership and rapid development in incident and operations management
  • Opportunity to experiment with AI and modern tools shaping operational workflows
  • Collaboration with an international, high-performing engineering team at a global fintech unicorn

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