Hiver
Hiver
Hiver este o companie de software ca serviciu (SaaS) construită în jurul inteligenței artificiale, care dezvoltă software de servicii pentru clienți prin canale multiple, destinat companiilor. Platforma a început ca un helpdesk integrat nativ în Gmail și s-a extins ulterior prin Hiver Omni, un spațiu de lucru unificat pentru gestionarea e-mailurilor, chatului, Slack, apelurilor vocale, WhatsApp și portalurilor de autoservire. Printre capabilitățile Hiver bazate pe inteligență artificială se numără AI Agents, AI Copilot, AI Help Center, AI Insights și AI QA, care sprijină trierea tichetelor, redactarea răspunsurilor, executarea unor acțiuni în mai mulți pași în sistemele de business conectate și întreținerea bazelor de cunoștințe. Produsul combină inboxuri comune, colaborare internă și integrări cu instrumente precum Salesforce, Shopify și NetSuite. Hiver deservește echipe de asistență pentru clienți, finanțe, managementul serviciilor IT și resurse umane, iar compania afirmă că platforma sa este utilizată de peste 10.000 de echipe. Echipa sa în creștere lucrează la soluții de inteligență artificială, experiența clienților, infrastructura SaaS și software pentru companii cu operațiuni complexe de asistență.

Senior Backend Software Engineer III

Senior backend engineer role focused on scaling distributed systems and AI capabilities at Hiver’s customer service platform. Build reliable APIs, model-serving pipelines, and collaborative support features.

Descriere

  • Scale backend platforms for rapidly increasing traffic and AI workloads
  • Develop low-latency inference and retrieval APIs, caching systems, and model-serving pipelines
  • Strengthen reliability, resilience, and performance across monolithic and microservices architectures
  • Use Kafka and RabbitMQ to create high-throughput, event-driven data pipelines
  • Work with ML and AI teams to deploy embeddings, rerankers, RAG solutions, and evaluation processes
  • Deliver features across backend APIs, domain models, and data pipelines from design through release
  • Embed AI recommendations, copilots, and retrieval-based workflows into the product
  • Partner with product and design teams to create consumer-grade user experiences
  • Build secure, compliant workflows for structured and unstructured customer data
  • Own observability through tracing, metrics, dashboards, feature flags, and SLOs
  • Lead investigation of complex problems spanning frontend, backend, infrastructure, and model pipelines
  • Run postmortems, identify root causes, and implement improvements to engineering processes

Cerințe

  • At least five years of experience building and scaling production systems end to end
  • Strong backend development experience with Go, Java, Python, or Ruby on Rails
  • Thorough knowledge of distributed systems, concurrency, performance optimization, and resilience
  • Experience with SQL and familiarity with NoSQL databases and caching systems
  • Exposure to production model serving, including embeddings and inference APIs
  • Strong cloud infrastructure fundamentals, preferably with AWS
  • Experience working with containers and CI/CD pipelines
  • Experience delivering AI systems or features to production is an advantage

Locuri de muncă similare

Robert Half

Support Specialist II – Wilmington Hybrid

Robert Half

Robert Half is hiring a hybrid Support Specialist II in Wilmington to troubleshoot computer, network, and software issues for employees and candidates. The role includes incident documentation, problem resolution, and escalation of complex IT support cases.

Deschide
Liminal

Senior Applied AI Enablement Lead at Liminal, Remote (United States)

Liminal

Lead customer enablement for Liminal’s secure generative AI platform, helping regulated enterprises adopt it through education, integrations, playbooks, and partner certification. Drive adoption, retention, and expansion by guiding users, technical stakeholders, and business teams.

Deschide
Vultr

Senior GPU Infrastructure Engineer - United States Remote

Vultr

Lead the validation, performance optimization, and reliability of Vultr’s GPU infrastructure for AI training and inference. You’ll qualify new hardware, troubleshoot distributed systems, and improve cluster automation at scale.

Deschide
Vultr

GPU Engineer at Vultr (United States Remote)

Vultr

Join Vultr as a GPU Engineer supporting the growth of high-performance cloud infrastructure for advanced AI workloads. Build, automate, test, and maintain GPU clusters and related systems.

Deschide
EDETEK Inc.

Senior Microsoft 365 Collaboration and Messaging Engineer - Washington Hybrid

EDETEK Inc.

EDETEK Inc. seeks a senior engineer to architect, administer, integrate, and support Exchange Online, Microsoft Teams, and enterprise messaging services. The role leads Tier 3 troubleshooting, security and compliance support, automation, and collaboration technology projects in a hybrid Washington setting.

Deschide