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Robert Half
Robert Half
B2BRecrutareTehnologie HR
Robert Half este o companie globală de recrutare și furnizare de personal, care ajută angajatorii să găsească profesioniști pentru contracte sau posturi cu normă întreagă în domenii precum finanțe și contabilitate, tehnologie, marketing și creație, juridic și administrație. Serviciile sale includ furnizarea de personal specializat, recrutarea executivilor, consultanță și recrutare localizată, susținute de cercetări privind piața muncii, ghiduri salariale, analize ale tendințelor de angajare și instrumente de potrivire bazate pe inteligență artificială. Robert Half oferă, de asemenea, sprijin în carieră și servicii de plasare pentru persoanele aflate în căutarea unui loc de muncă, fiind astfel o resursă atât pentru organizațiile care își construiesc echipele, cât și pentru profesioniștii care explorează noi oportunități.
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Support Specialist II – Wilmington Hybrid

Robert Half is hiring a hybrid Support Specialist II in Wilmington to troubleshoot computer, network, and software issues for employees and candidates. The role includes incident documentation, problem resolution, and escalation of complex IT support cases.

USStatele Unite ale Americii
52.000 $ – 75.000 $ / an
HibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle front-line support calls from corporate and field users
  • Guide users through technical how-to questions
  • Diagnose and resolve computer, network, and software problems
  • Complete basic terminal server user maintenance
  • Record support incidents in the team’s incident-tracking database
  • Add accurate, relevant customer and team documentation to the support knowledge base
  • Spot support trends and verify solutions
  • Route tasks to third-level support or IT escalation teams
  • Resolve issues promptly or refer them to the appropriate technical personnel
  • Update management and end users on incident status
  • Build and maintain effective user relationships
  • Follow remote IT support procedures and customer service standards
  • Support Level I technicians with troubleshooting

Cerințe

  • High school diploma or equivalent
  • At least two years of technical support experience; A+ certification is preferred
  • MCSE certification or equivalent experience is preferred
  • Knowledge of PC troubleshooting
  • Moderate experience with Microsoft Office Suite
  • Solid understanding of Windows operating systems
  • Ability to handle phone calls, emails, and incidents for 80% of an eight-hour desk-based workday
  • Ability to enter keyboard data into a CRM database
  • Ability to assess the appropriate escalation team, impact, and priority for each issue
  • Ability to help Level I technicians troubleshoot problems
  • Ability to meet departmental standards
  • Willingness to occasionally attend in-person meetings and conference calls
  • Ability to work with limited instruction
  • Successful completion of a background check after an offer of employment, as required

Beneficii

  • Group medical, vision, and dental insurance
  • Flexible spending and health savings accounts
  • Life and accident insurance
  • Adoption and fertility assistance
  • Up to six weeks of paid parental leave
  • Short- and long-term disability coverage
  • Paid vacation, personal, and sick time
  • Up to 17 days of Choice Time Off per calendar year for new hires
  • Up to 11 paid holidays per calendar year
  • 401(k) savings and investment plan or deferred compensation plan, if eligible, with a 100% employer match on the first 3% of contributions for eligible employees; remote work arrangement included.
  • fields
  • benefits

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